U.S. Embassy in Uganda Computer Control Assistant Jobs

U.S. Embassy in Uganda Computer Control Assistant Jobs


Duties

  • The Incumbent supports the Information System Center managing the Customer Service Center, serving as the primary Local Registration Authority (LRA) and designated American escort to the limited access area (LAA)s.

  • The incumbent will serve as the supervisor and rating official for (2) Customer Service Analysts and (1) Asset Management Clerk position. The Customer Service Supervisor reports directly to the Information Systems Officer.

    Qualifications and Evaluations

    Requirements:

  • Experience: Two years post-secondary Education is required.

  • Job Knowledge: Knowledge of computer hardware and software capabilities; standard knowledge of Microsoft software applications, experienced at customer service, standard office practices and problem-solving techniques.

    Education Requirements:

  • Two years post-secondary Education is required.

    Evaluations:

  • This may be tested.

  • Language: Level IV (Fluent) speaking/ reading/writing English is required.

    Skills and Abilities:

  • Ability to lift up to 50 lbs.

  • Sound technical skills and decision making to independently manage, administer and maintain user accounts

  • Developed interpersonal skills and ability to communicate variably with staff at post and help desks in DOS and ability to communicate information and problem solving in writing so others will understand.

  • Ability to communicate verbally and in writing with senior management and local and international vendors.

  • Analytical skills to provide subject matter expert recommendations and resolutions for technical problems related to equipment maintenance
    and operational readiness

  • The ability to present new ideas to improve customer service processes and resolve customer problems.

  • Must have excellent organizational and planning skills.

  • Ability to identify, research, and resolve technical problems relating to the technical environment.

  • Ability to work in stressful situations and meet deadlines.

  • Ability to evaluate customer service metrics and dashboard data for process improvement.

  • Must be able to obtain and hold a Top-Secret security clearance.

    Equal Employment Opportunity (EEO):

  • The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

    Qualifications:

  • All applicants under consideration will be required to pass medical and security certifications.

    How to Apply

  • For more information and job application details, see; U.S. Embassy in Uganda Computer Control Assistant Jobs


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