U.S. Embassy in Ethiopia Supervisory Consular Assistant (IV Team Lead) Jobs

U.S. Embassy in Ethiopia Supervisory Consular Assistant (IV Team Lead) Jobs

Duties

The incumbent serves as Immigrant Visa (IV) Team Lead for Immigrant, Diversity, Asylee (Visas 92) and Refugee (Visas 93) follow-to-join, and fiancée (K) visas and is directly supervised by the Supervisory Immigrant Visa Assistant. As IV Team Lead, the incumbent oversees the work of a team of up to four IV Assistants involved in all aspects of processing immigrant visas.

This includes in-person intake and customer service to immigrant visa applicants, as well US citizen and foreign clients; collects applicant and petitioner documentation and prepares cases for officers to conduct interview and adjudication; administer s the online IV appointment system, communicate with applicants, petitioners, and legal representatives on immigrant visa related issues; data entry into the computerized consular systems; performs quality assurance and printing of authorized visas; flags suspect documents or other fraud indicators for the Consular Officer and Fraud Prevention Unit staff, as appropriate; and maintains physical and electronic records, including sensitive P II, in accordance with Department's Disposition schedule and Consular Records policies.

The IV Team Lead is also directly responsible for maximizing the efficiency of the team by improving workflow, procedures and building the team’s expertise in the U.S. immigration process.

Qualifications and Evaluations

Experience:

For Grade LE 8 is: A minimum of three years of experience involving the application of regulations and law, extensive public contact, customer service, and/or problem-solving experience is required; at least six months of the three years must be work experience in a consular section. A minimum of six months experience as a team lead or supervisor is required.

For Grade LE 7 is: A minimum of three years of experience involving the application of regulations and law, extensive public contact, customer service, and/or problem-solving experience is required; at least six months of the three years must be work experience in a

consular section.

Note: Please upload all work experience copies of yours under "Other Document 1 or 2"

Education Requirements:

Completion of two years of college or university studies is required.

Note: Please upload all copies of your Education under "University Degree or High School Diploma or equivalent"

Evaluations:

Language:

English speaking, reading and writing - Level IV (Fluent) is required.

Amharic speaking, reading and writing - Level IV (Fluent) is required. (These may be tested)

(You are required to pass the English Placement Test (EPT) that is conducted by the Human Resources Office).

Skills and Abilities:

Intermediate knowledge of MS Word, and Outlook, MS Excel and Power Point is required.

Must have good interpersonal skills and be able to lead a team effectively to accomplish section goals.

Must be able to perform work with accuracy at a quick, rapid pace and demonstrate attention to detail.

Must be able to deal effectively with the public, exercising tact, and be able to work under continuous pressure and time constraints.

Must be able to draft a variety of written correspondence in both English and local language.

Must be able to explain complex consular laws, regulations, and procedures to a variety of audiences.

Must be able to apply good judgment in evaluating evidence, protecting sensitive information, and applying regulations correctly.

How to Apply

For more information and job application details, see; U.S. Embassy in Ethiopia Supervisory Consular Assistant (IV Team Lead) Jobs

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