U.S. Embassy and Consulates in South Africa Supervisory Passport and Citizenship Assistant - Jobs in South Africa

U.S. Embassy and Consulates in South Africa Supervisory Passport and Citizenship Assistant - Jobs in South Africa

Duties

Under the supervision of the American Citizen Services (ACS) Chief, the incumbent is the supervisory Locally Employed Staff (LE Staff) in Karachi's ACS unit, guiding the day-to-day work of the unit and managing the unit's standard operating procedures.

The incumbent will take the lead on handling a full spectrum of ACS special citizen services involving arrests, international parental child abductions, repatriations, and destitute Americans.

As a supervisor, the incumbent directly supervises two (2) subordinate LE Staff.

Qualifications and Evaluations
Requirements:
Experience: Four years of progressively responsible experience involving the application of complex regulatory material, along with extensive public contact or other closely related experience is required. Previous work in automated systems is required. The incumbent should have had experience in prioritization and distribution of work to others as well as project management.

OR

In the absence of successful completion of two (2) years of post-secondary study at a College or University, six years of progressively responsible experience involving the application of complex regulatory material, along with extensive public contact or other closely related experience is required.

Job Knowledge:

An in-depth knowledge of Department policy, regulations, and practices, and U.S. citizenship law and regulations are required. A thorough knowledge of Federal Benefits programs is required. A thorough knowledge of South African law and practice governing international travel, marriage, divorce, child custody, adoptions, citizenship and permanent residence, and process of criminal proceedings is required.

Education Requirements:
Education: Successful completion of two (2) years of post-secondary study at a College or University is required.

Evaluations:
Language: Level 4 (Fluent) Speaking/Reading/Writing of English is required.

Skills and Abilities:

Ability to effectively evaluate day-to-day unit operations and to proactively develop and implement solutions for identified issues; to work effectively under pressure and exercise tact and good judgment in dealing with the public and with South African officials; to evaluate evidence, apply complex regulations correctly, and succinctly and clearly explain complex issues to others; and ability to solve novel problems and find resourceful solutions for U.S. citizens' problems is required. Keyboard skills required.

Equal Employment Opportunity (EEO):

The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Qualifications:

All applicants under consideration will be required to pass medical and security certifications.

Agency Benefits:

Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Pretoria, South Africa may receive a compensation package that may include health, separation, and other benefits.

For EFMs, benefits should be discussed with the Human Resources Office.

The pay plan is assigned at the time of the conditional offer letter by the HR Office.

Other Information:

For the current COVID-19 Requirements please visit the following link.

Hiring Preference Selection Process: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible

for a hiring preference.

Hiring Preference Order:
1. AEFM / USEFM who is a preference-eligible U.S. Veteran*
2. AEFM / USEFM
3. FS on LWOP and CS with reemployment rights **

* IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), Letter from Veterans’ Affairs which indicates the present existence of a service-connected disability dated within the past six months, equivalent documentation, or certification.

A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant.

The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.

** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.

For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.

How to apply

All candidates must be able to obtain and hold a Public Trust clearance.

To apply for this position click the “Submit Application” button. For more information on how to apply visit the Mission internet site. http://za.usembassy.gov/jobs/

Required Documents:

To qualify based on education, you MUST submit the requested degree and / or transcripts as verification of educational requirement by the closing date of this announcement.

Failure to provide requested information, or the information is insufficient to verify eligibility, may result in disqualification for this position.

All Applicants:
• Residency and/or Work Permit
• Driver’s License
• Certificate or License

Eligible Family Member Applicants:
• Copy of Sponsor's Orders/Assignment Notification (or equivalent)
• Passport copy
• DD-214 - Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)
• SF-50 (if applicable)

Next Steps:

Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email.

For further information - the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources Office.

Thank you for your application and your interest in working at the U.S. Mission in Pretoria, South Africa.

For more information and job application details, see; U.S. Embassy and Consulates in South Africa Supervisory Passport and Citizenship Assistant Jobs in South Africa

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