UN-WFP IT Operations Beneficiary & Transfer Management Officer Jobs in Uganda

The United Nations World Food Programme (WFP) is the world’s largest humanitarian agency, fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.

Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

In emergencies, WFP gets food to where it is needed, saving the lives of victims of war, civil conflict and natural disasters. After an emergency, WFP uses food to help communities rebuild their lives.

On average, WFP reaches more than 80 million people with food assistance in 80 countries each year. The organization has the global footprint, deep field presence and local knowledge and relationships necessary to provide access to food and contribute to lasting solutions, especially in many of the world’s most remote and fragile areas.

Brief description of WFP in Uganda

WFP delivers food assistance in emergencies and work with communities to improve nutrition and build resilience. WFP provides life-saving food assistance and livelihood opportunities to refugees in Uganda.

In addition, WFP assists the most vulnerable people in Karamoja with food and nutrition assistance. Finally, WFP works with smallholder farmers and links them to markets.

As Uganda strives to achieve Zero Hunger by 2030 and become a middle-income country by 2040, WFP is also assessing its relevance and repositioning its role in Uganda.


  • Coordinate technical deployment of SCOPE, SCOPE CODA or related beneficiary and transfer management system in order to enable efficient Beneficiary and Transfer Management (BTM) processes;
  • Advise management on strategic decision regarding SCOPE
  • Support the development of technical specifications for SCOPE equipment required for the various SCOPE interventions
  • Design, implement and revise, as required, operation-specific Standard Operating
  • Procedures (SOPs) for all aspects of BTM processes and apply operational guidance to practical implementation in the field and facilitate change in procedures where gaps occur;
  • Develop and coordinate beneficiary data gathering and monitoring systems to ensure that rigorous quality standards are maintained for beneficiary data;
  • In collaboration with programme and finance, develop transfer management systems for cash transfers
  • Coordinate training and capacity building for WFP staff, partners and national government to
    adopt and mainstream innovative BTM processes in their programmes;
  • Support beneficiary services project managers in planning, risk identification, issue management for effective delivery of BM services;
  • Conduct regular surveys to determine stakeholder satisfaction with BTM services;
  • Represent WFP at steering committee meetings and provide technical support in the development of the National Single registry
  • Provide technical guidance on data extraction and visualization from beneficiary management databases
  • Implement and supervise technical support services including beneficiary service desk and ensure they are delivered efficiently.
  • Oversee and provide technical guidance and support at Points of Sale (POS) locations during distribution, redemption, conducting uploads, troubleshooting maintenance card printing and any other required support.
  • Perform any other duties as may be assigned by the IT Operations officer or beneficiary services Project Managers.


  • Advanced university degree in Computer Science, Database Management and Business intelligence, engineering or other relevant field, or First University degree with 3 additional years of related work experience or trainings/course
  • Knowledge of webservice stacks such as WAMP, Ruby on Rails, and Django an added advantage
  • Certifications such as MSCE (Data Management and Analytics) are an added advantage
  • Good interpersonal, analytical and supervisory skills;
  • At least five years of post-graduate progressively responsible professional experience in humanitarian aid operations and/or business systems analysis, design and development.
  • Has assisted in the design and implementation of ITIL service management systems for handling customer requests.
  • Has performed user support activities resulting in timely, high-quality delivery of services to user community, including the emergency operations user community.
  • Has assisted with the specification, development, research and evaluation of client standards.

    How to apply

    Interested candidates should apply online by 1st June, 2018

    For more information and job application details, see; UN-WFP IT Operations Beneficiary & Transfer Management Officer Jobs in Uganda

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