University of the Free State Officer: VoIP and Telecoms Systems Administrator Jobs in South Africa

University of the Free State Officer: VoIP and Telecoms Systems Administrator Jobs in South Africa

Duties and responsibilities:

Network and Telephony infrastructure

  • Analyse and troubleshoot potential issues with computer systems environments.

  • Perform routine system health checks.

  • Responsible for documenting the configuration of telephony systems.

  • Perform telephony hardware, software and firmware maintenance when required.

  • Responsible for voice telephony billing system.

  • Monitor and troubleshoot any reported problems relating to telephony and VoIP infrastructure.

  • Ensure that the voice telephony and related infrastructure is functioning properly.

  • Monitor and report on telephony infrastructure.

  • Maintenance and replacement of existing telephony infrastructure.

  • Co-ordination, plan and participate in maintenance activities with external vendors.

  • Investigate new technologies to address business requirements.

  • Analyse the system logs to identify and resolve potential and reported issues.

  • Collaborate with UFS end users to assist with new needs and to resolve possible telephony issues.

    Telephony profile management

  • Create and terminate user profiles on telephony and related collaboration platforms.

  • Add, remove and/or update user account information and SIP numbers.

  • Attend meetings with external vendors to address business needs.

  • Implement security changes as requested by business.

  • Optimise telephony business and change processes.

  • Document telephony network problems and solutions.

  • Implement systems according to best practice and industry trends.

  • Manage user access and calling budget assignments.

  • Perform telephony expansion planning and budgeting.

  • Handle end-user service requests.

  • Assist UFS departments with new projects and planning for telecommunication and related networking infrastructure.

    Monitoring and reporting

  • Responsible for the UFS telephony management and billing system (PhonexOne).

  • Monitor and report on telephony usage. Provide usage reports to UFS finance department to recover usage costs from departments and salaries.

  • Monitor and report on telephony infrastructure.

  • Implement preventative measures to ensure the smooth operation of telephony and network services.

  • Responsible for planning and budgeting.

  • Unified contact centre reporting and SLA’s.

    Unified Contact Centre management

  • Design, configure, implement and perform maintenance of UFS call centres on Call centre platform.

  • Maintenance of call centre software (Anywhere365) and users, agents and supervisors.

  • Implement changes according to address new business requirements.

  • Provide end user support related to Call centre issues that may

  • Collaborate with UFS departments to document business requirements related to call centre services.

    Inherent requirements:

  • A relevant degree on NQF Level 7, OR a relevant three-year National Diploma on NQF Level 6.

  • Minimum two (2) years’ relevant working experience related to the duties and responsibilities.


  • Minimum of three (3) years’ relevant experience.

    Knowledge and/or experience of:

  • VolP networking systems.

  • IP Phones and Session Border Controllers and prior experience with AudioCodes or Oracle vSBC technologies will be beneficial.

  • Microsoft O365 suite.

  • Skype for Business.

  • Microsoft Teams.

  • Telephony Management Systems and Billing systems.

  • IP phone configuration.

  • Call centre systems (Anywhere365 will be beneficial)

  • Financial budgeting.

  • Network Infrastructure – network protocols and troubleshoot connectivity issues.

  • DHCP, DNS, TCP/IP, routing and physical networking.

  • IP networking and VLAN configuration.

  • Network planning.

    Key Competencies:

    Results oriented.

  • The ability to cope with a frequently changing environment and to adapt to evolving situations.

  • The ability to be reliable, responsible, dependable and to fulfil obligations.

    Strategic thinking.

  • The ability to deal with several activities at a time.

  • The ability to plan work and to follow plans.

    Business Acumen:

  • The ability to adhere to rules and strictly follow work regulations.

  • Proficient in using MS Office.


  • The ability to lead, take charge of situations, and offer opinions and directions to others.

    Building coalitions.

  • The ability to negotiate, sell, influence and to persuade others.

  • The ability to interact with others and establish personal connections with people.

    How to Apply

    For more information and job application details, see; University of the Free State Officer: VoIP and Telecoms Systems Administrator Jobs in South Africa

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