University of the Free State Officer: VoIP and Telecoms Systems Administrator Jobs in South Africa
University of the Free State Officer: VoIP and Telecoms Systems Administrator Jobs in South Africa
Duties and responsibilities:Network and Telephony infrastructure Analyse and troubleshoot potential issues with computer systems environments.
Perform routine system health checks.
Responsible for documenting the configuration of telephony systems.
Perform telephony hardware, software and firmware maintenance when required.
Responsible for voice telephony billing system.
Monitor and troubleshoot any reported problems relating to telephony and VoIP infrastructure.
Ensure that the voice telephony and related infrastructure is functioning properly.
Monitor and report on telephony infrastructure.
Maintenance and replacement of existing telephony infrastructure.
Co-ordination, plan and participate in maintenance activities with external vendors.
Investigate new technologies to address business requirements.
Analyse the system logs to identify and resolve potential and reported issues.
Collaborate with UFS end users to assist with new needs and to resolve possible telephony issues.
Telephony profile management
Create and terminate user profiles on telephony and related collaboration platforms.
Add, remove and/or update user account information and SIP numbers.
Attend meetings with external vendors to address business needs.
Implement security changes as requested by business.
Optimise telephony business and change processes.
Document telephony network problems and solutions.
Implement systems according to best practice and industry trends.
Manage user access and calling budget assignments.
Perform telephony expansion planning and budgeting.
Handle end-user service requests.
Assist UFS departments with new projects and planning for telecommunication and related networking infrastructure.
Monitoring and reporting
Responsible for the UFS telephony management and billing system (PhonexOne).
Monitor and report on telephony usage. Provide usage reports to UFS finance department to recover usage costs from departments and salaries.
Monitor and report on telephony infrastructure.
Implement preventative measures to ensure the smooth operation of telephony and network services.
Responsible for planning and budgeting.
Unified contact centre reporting and SLA’s.
Unified Contact Centre management
Design, configure, implement and perform maintenance of UFS call centres on Call centre platform.
Maintenance of call centre software (Anywhere365) and users, agents and supervisors.
Implement changes according to address new business requirements.
Provide end user support related to Call centre issues that may
arise.
Collaborate with UFS departments to document business requirements related to call centre services.
Inherent requirements:
A relevant degree on NQF Level 7, OR a relevant three-year National Diploma on NQF Level 6.
Minimum two (2) years’ relevant working experience related to the duties and responsibilities.
Recommendation:
Minimum of three (3) years’ relevant experience.
Knowledge and/or experience of:
VolP networking systems.
IP Phones and Session Border Controllers and prior experience with AudioCodes or Oracle vSBC technologies will be beneficial.
Microsoft O365 suite.
Skype for Business.
Microsoft Teams.
Telephony Management Systems and Billing systems.
IP phone configuration.
Call centre systems (Anywhere365 will be beneficial)
Financial budgeting.
Network Infrastructure – network protocols and troubleshoot connectivity issues.
DHCP, DNS, TCP/IP, routing and physical networking.
IP networking and VLAN configuration.
Network planning.
Key Competencies:
Results oriented.
The ability to cope with a frequently changing environment and to adapt to evolving situations.
The ability to be reliable, responsible, dependable and to fulfil obligations.
Strategic thinking.
The ability to deal with several activities at a time.
The ability to plan work and to follow plans.
Business Acumen:
The ability to adhere to rules and strictly follow work regulations.
Proficient in using MS Office.
Leading.
The ability to lead, take charge of situations, and offer opinions and directions to others.
Building coalitions.
The ability to negotiate, sell, influence and to persuade others.
The ability to interact with others and establish personal connections with people.
How to Apply
For more information and job application details, see; University of the Free State Officer: VoIP and Telecoms Systems Administrator Jobs in South Africa
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