Universities Fund Senior Customer Care Assistant Jobs in Kenya

Academic Qualifications

A Higher National Diploma Certificate in a related area;

Professional Qualifications / Membership to professional bodies

Certificate in Telephone Operation, Reception and Front Office or its equivalent from a recognized institution;

Telephone Occupational Test II from a recognized institution;

Certificate in Customer Care from a recognized institution;

Previous relevant work experience required

At least four (4) years relevant Experience;

Functional Skills:

Good communication skills

Proficiency in computer applications

Behavioral Competencies/ Attributes:

Proactive

Transformative

Active listening

Trustworthiness

Emotional Intelligence

Interpersonal

Meet the requirements of Chapter 6 of the Constitution of Kenya, 2010.

Responsibilities:

The Customer Care Officer is a first point of contact for the Fund customers. The responsibility of Customer Care Officer within the team is to respond to a variety of customer requests and inquiries via the telephone or in person over the counter.

Managerial / Supervisory Responsibilities

Supervising and guiding junior staff;

Operational Responsibilities / Tasks

Operating switch-board;

Maintaining calls register;

Answering and directing telephone calls;

Updating institutional telephone Directory; attending to physically challenged visitors and staff;

Verifying telephone bills before payments; reporting promptly any switchboard defects to the supervisor;

Directing and guiding visitors; liaising with telephone service providers; providing good customer care service;

Collecting customer information, analyzing customer needs and giving recommendations

to the management.

Financial Responsibility:

Handling of office imprest.

Responsibility for physical assets around the area of work:

Responsible for physical sectional assets assigned by the institution.

Problem Solving

The job holder will be required to solve the following problems:

Customer complaints;

Reception of visitors

Flow of official correspondence;

Communication

The job holder will need to understand the following information to discharge his/her mandate Detailed verbal instructions or requests from various departments;

Reports and briefs on administrative and operational issues that involve the Universities Fund;

Ensuring that the customers and visitors get the right information;

Decision Making/ Job Influence:

Reception of visitors and hospitality;

Works within the standard operating procedures

Working Conditions:

Works predominantly in the office environment with occasional travels locally.

How to Apply

For more information and job application details, see; Universities Fund Senior Customer Care Assistant Jobs in Kenya

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