United Nations Telecommunications Assistants Jobs in Uganda

United Nations Telecommunications Assistants Jobs in Uganda

Job Opening
Reference: RSCE/GJO/TA-BRM/002/01-2019
Type of contract:
Fixed Term Duration: 1 Year (further extension subject to successful performance and extension of mandate)
Department: RSCE
Scheduled date for taking up appointment: ASAP
Title: Telecommunications Assistant
Grade: GS-5
Duty Station: Entebbe, Uganda

Please Note That This Is a Locally-recruited Position, Restricted to Ugandan

Nationals and/or Legal Residents of Uganda Women are strongly encouraged to apply

  • Qualified female candidates will be given priority for selection (DPKO Under-Secretary General's Policy Statement on Gender Mainstreaming).

    Organizational Setting and Reporting Relationship
  • This position is located in the Business Relationship Management Unit of the Regional Field Technology Service (RFTS) in the Regional Service Center Entebbe (RSCE) in Entebbe.
  • RFTS (Region 2) provides support to peacekeeping and special political missions in Africa based on the principles of:
  • Elimination of duplication of effort;
  • Achieving economies of scale;
  • Removing disparity of service across missions through standardization;
  • Engaging business partners to maximize value; and
  • Non-location dependency.

    The Telecommunications Assistant will be supervised by the Regional Business Relationship Management Officer.

    Main Duties and Responsibilities:

    Within delegated authority, the Telecommunications Assistant will carry out the following duties:

    Business Relationship Management Functions:

  • Analyzes and reviews possibilities for the development of technology solutions towards improvement of business processes.
  • Helps to drive innovation by assisting in the shaping of demand for technologies that increase business/mission value, effectiveness and efficiencies.
  • Assists in carrying out Strengths, Weaknesses, Opportunities and Threats (SWOT), value proposition and other analyses to identify opportunities for improvements to business processes and procedures, leveraging technologies.
  • Assists in the facilitation and management of cross functional teams to help identify challenges and needs of key stakeholders.
  • Expertise in cross-functional technologies including the following is essential.
  • Performs other related duties as required.

    Satellite Earth-station Operations:

  • Assists with analytical tasks related to the Satellite equipment performance.
  • Monitors satellite link performance.
  • Performs fault diagnosis and repair.
  • Maintains earth-station records and documentation.
  • Undertakes spare parts tracking.

    Wide Area Network Operations (WAN):

  • Technical support staff, service restoration during facility failures.
  • Maintains Network Control Center/Network Operations Center records and Wide Area Network documentation.

    Local Area Network Operations (LAN):

  • Monitors the performance of the LAN, Metropolitan Area Network (MAN) and high-speed Internet access facilities.
  • Assists in the implementation of ad-hoc LAN support requirements with departmental focal points.
  • Provides remote operations and maintenance service and advanced technical support for access routers on the Wide Area Network.
  • Maintains LAN and MAN equipment inventory.
  • Prepares and revises network diagrams and network documentation.

    Audio Nisual Conference Services:

  • Installs, configures and tests audio, video conference and desktop video conference hardware/software using available communication and network connectivity.
  • Assists in meetings' preparation by preparing and configuring conference hardware and software and operates equipment during conferences.
  • Provides support and training for new users of conference systems.
  • Researches and evaluates new conference and collaboration products ensuring compatibility with current operational standards and growth for future needs.



  • Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter;
  • Is conscientious and efficient in meeting commitments, observing deadlines and achieving results;
  • Is motivated by professional rather than personal concerns;

    Shows persistence when faced with difficult problems or challenges:

  • Remains calm in stressful situations.


  • Speaks and writes clearly and effectively;
  • Listens to others, correctly interprets messages from others and responds appropriately;
  • Asks questions to clarify and exhibits interest in having two-way communication;
  • Tailors language, tone, style and format to match the audience;
  • Demonstrates openness in sharing information and keeping people informed.

    Client Orientation:

  • Considers all those to whom services are provided to be "clients" and seeks to see things
    from clients' point of view;
  • Establishes and maintains productive partnerships with clients by gaining their trust and respect:
  • Identifies clients' needs and matches them to appropriate solutions;
  • Monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems;
  • Keeps clients informed of progress or setbacks in projects;
  • Meets timeline for delivery of products or services to client.


  • Actively seeks to improve programs or services:
  • Offers new and different options to solve problems or meet client needs;
  • Promotes and persuades others to consider new ideas:
  • Takes calculated risks on new and unusual ideas;

    Thinks 'outside the boX':

  • Takes an interest in new ideas and new ways of doing things;
  • Is not bound by current thinking or traditional roaches.


    required to perform the assigned

  • Management or Business, with certifications in Itil Prince2/pmp, Brmp, Cobit, Togaf are highly desirable.

    Work Experience:
  • A minimum of five (5) years progressively responsible experience within an ICT or Technology organization is required.
  • Preferably with experience the field of Client Services, Strategic Planning, Sery Management, Relationship Management.
  • Experience working within an international organization or non-governmental organization - in conflict or post-conflict setting is desirable.
  • Working experience in a multicultural and/or international work environment is desirable.

    Other Skills:
  • Valid national driving license is desirable
  • Knowledge of Innovation Management is desirable
  • Business Process Mapping know-how is desirable.
  • Strong Computer literacy in Microsoft 0365 Applications is highly Desirable.
  • Facilitation and management of Communities of Practice using collaboration software (0365) is hig desirable.

  • English and French are the working languages of the United Nations Secretariat.
  • For the post advertised, fluency in oral and written English required.

    Additional Important Comments
  • Please note that failure to comply with the below w render your application invalid for this process.
  • All applicants must apply using a Personal History Profile generated from INSPIRA (visit bttps-//inspira un org ) as soon as possible after the job opening has been posted and well before 23 February 2019 the deadline stated in the job opening.
  • All applications must be accompanied by the following which Must be provided at the time of submission:
  • Signed Personal History Profile (PHP) as generate from INSPIRA (visit https://inspira.un.org to genera an account and the PHP) submitted as a PDF or JP attachment to the document.
  • Latest performance evaluation report (for internal Candidates).
  • Copy of High School Diploma.
  • Copies of other relevant certificates and diplomas.
  • Please Note That Only Applications Submitted to the Email Address: Rsce2- Recruitment@un.org Will Be Considered.
  • No Hand-delivered Applications Will Be Accepted.
  • Please Enter the Reference of the Job Opening in the Subject Line of Your E-mail
  • Evaluation of qualified candidates will include an assessment exercise which may be followed by competency-based interview.
  • Each applicant must bear in mind that submission incomplete or inaccurate applications will render th applicant ineligible for consideration for the job opening.
  • Initial screening and evaluation of applications will be conducted based on the information submitted.
  • Applications cannot be amended following submission.
  • This position is funded for an initial period of one (1) year and may be subject to extension.
  • The posit is Open to Nationals of Uganda and / or Legal Residents of Uganda Only.

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