United Nations Office at Nairobi Information Systems Officer Jobs

United Nations Office at Nairobi Information Systems Officer Jobs; This position is located in the United Nations Office at Nairobi (UNON), Division of Administrative Services (DAS), Information and Communication Technology Service (ICTS), Conference and Client Support Section (CCSS). The incumbent will report to the Chief of Conference and Client Support Section. The Information Systems Officer will provide operational leadership and oversee the planning, management, and delivery of technical conference and meeting services to UNON clients, including Governments, UN entities and other stakeholders.

Responsibilities

Provide operational leadership on conference technology (CMSI, RSI, AV distribution/control, broadcasting, webstreaming, recording, MAMS, video conferencing, digital signage, captioning)

Provide technical leadership and supervision to conference support teams; mentor junior staff and manage rosters of temporary staff

Work with Division of Conference Support (DCS) to plan and organize meetings, ensuring ICTS and technology requirements are met with accurate billing and cost recovery

Develop cost proposals, prepare procurement plans, oversee technical evaluation of proposals, and manage contractual services related to conference technology

Gather and monitor AV/ICT requirements for meetings; measure progress against plans and quality standards; gather customer feedback and drive improvements

Propose new policies, standards, and procedures; optimize current ones for comprehensive conference technology support

Plan and execute phased upgrades of outdated AV/IT equipment; collaborate on design and implementation of conference upgrade projects

Develop and monitor information standards and guidelines; prepare technical/user documentation and training materials

Ensure business continuity of conference operations through SLAs and ERM; provide disaster recovery training and simulations; produce KPI reports

Drive digital transformation in conference management by adopting emerging technologies (AI-powered tools, best-of-breed solutions)

Collect and analyze data to detect trends/patterns; present insights using data visualization methods for planning and reporting

Perform related duties as assigned by the Chief of Section

Competencies

Professionalism:

Knowledge of design, development, management, and maintenance of complex information/conferencing systems

Ability to analyze and interpret data for decision-making

Capacity to develop and oversee large institutional systems

Commitment to deadlines, persistence under challenges, and gender perspectives

Communication:

Speaks and writes clearly; listens and responds appropriately; tailors language and style to audience; openness in sharing information

Client Orientation:

Considers all service recipients as clients; establishes partnerships; identifies needs and matches solutions; keeps clients informed of progress

Managing Performance:

Delegates responsibility appropriately; ensures clarity of roles; monitors progress; provides feedback and coaching; supports staff development and career aspirations

Education

Advanced university degree (Master’s or equivalent) in computer science, information systems, mathematics, statistics, business management, or related field required

First-level degree with two additional years of relevant work experience may be accepted

Completion of degree/non-degree programs in data analytics, business analytics, or data science desirable

Job-Specific Qualification

Supplemental certifications in ICT & Project Management (ITIL, Prince2, PMP) required

Supplemental certifications in AV fields (CTS, Dante, Shure/DIS, Bosch, Taiden, Televic, Q-Sys, Crestron, SMPTE ST-2110, etc.) desirable

Work Experience

Minimum 5 years of experience in planning, design, development, operation, and maintenance of large-scale (>1,000 delegate positions) CMSI systems required

At least 2 years of experience managing a team of ICTS technicians or service desk required

Experience with RSI platforms and digital signage desirable

AV experience in an international organization desirable

At least 2 years of experience in data analytics desirable

At least 2 years of experience managing AV Over IP infrastructure desirable

Languages

English required


How to Apply

For more information and job application details, see; United Nations Office at Nairobi Information Systems Officer Jobs

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