United Nations Federal Credit Union Uganda Mortgage Coordinator Jobs

United Nations Federal Credit Union Uganda Mortgage Coordinator Jobs


  • Responsible for the origination, processing and closing of Uganda mortgage applications and compliance with applicable Uganda Central bank lending guidelines and NCUA rules, regulations and laws.

  • This includes requesting all supporting documentation and working with Consumer Lending staff, attorneys, appraisers and lien perfection authorities to ensure a closing in a timely manner, while upholding UNFCU’s commitment to quality member service and representing UNFCU in a positive and professional manner.

  • Also, provides clerical and administrative support to the department.


  • Interview applicant(s) for mortgage business to determine qualifications and appropriate product(s); explore all possible alternatives and make appropriate recommendations for products and services for the member/applicant; establish and maintain relationships with potential applicants and promote/solicit mortgage business; provide mortgage product education to membership.

  • Process new mortgage applications and enter information into all applicable systems.
  • Request all additional documents (title reports, lien searches, payoff letters, appraisals, credit reference reports et al).
  • Requires daily member contact and constant system updates with L360, Appro, interaction with vendors to request documentation and manage the time and cost of the application process.

  • Communicate/inform members of the status of their applications as requested, via telephone or written communications. Follow-up with the Consumer Lending department to ensure the timely closing of the mortgage. Inform members of the status of their files in accordance with UNFCU’s guidelines for frequency and timeliness.

  • Monitor status reports from attorneys, title companies and appraisers.

  • Participate in Business Development activities to educate membership and publicize Ugandan mortgage operations. Identify opportunities to cross-sell other credit union products or services. Initiate referrals to the Investment/Insurance Centre.

  • In collaboration with the Consumer Lending department, schedule, coordinate, and prepare documents for closings.

  • Maintain diary system for insurances, rates and rent receipts and valuation reports.

    Other Duties

  • Utilize the sales and service model to provide a memorable member experience at each and every touch point.

  • Utilize the sales and service model to deepen connections with members to
    better understand their needs by asking effective questions and building relationships.

  • Utilize the sales and service model to become a trusted advisor to members by presenting the features and benefits of UNFCU’s products and services that will best satisfy their current and future needs.

  • Investigate member account/loan issues, determine action necessary to resolve the issue, and ensure that this action is taken in a timely fashion. Follow up to ensure that the issue is corrected, and keep members informed of the status of their issues.

  • Complete sales tracking forms in accordance with procedures.

  • Keep abreast of changing/new regulations, UNFCU products, procedures and technology.

  • Verify eligibility of prospective members.

  • Perform maintenance activities on accounts and memberships in accordance with compliance regulations.

  • Respond to member telephone inquiries and requests. Prepare responses to member correspondence in accordance with UNFCU’s Corporate Communication Guidelines.

  • Maintain confidentiality of all member account information.

  • Participate in Credit Union training programs.

  • Perform any other functions as requested by Supervisor/Management.


  • Graduation from university, or equivalent, and 5 years of experience interviewing, originating, processing, and/or closing mortgage loans in Uganda

    Technical Competencies

  • Computer proficiency and intermediate to advanced MS Office skills

  • Familiarity with required local regulations, mortgage documents and related processes

    Behavioural Competencies

  • Mathematical acumen and analytical skills

  • Ability to work well in a team environment

  • Professional manner and appearance

  • Excellent oral and written communication skills

  • Strong organizational skills and sales/service orientation

  • Attention to detail

    How to Apply

    For more information and job application details, see; United Nations Federal Credit Union Uganda Mortgage Coordinator Jobs

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