United Bank for Africa Team Member - Voice and Wireless Service Jobs in Nigeria

Responsibilities

Design and support VoIP infrastructure and its associated software, including IP-PBXs, call management systems, voice mail, and interactive voice response.

Where necessary, plan for management or phasing out of legacy telephony systems and other switch-based technologies.

Select, deploy, and utilize appropriate tools for reporting and routing of IP telephony/Video traffic on the network.

Collaborate with systems engineers/architects for upgrades to operating systems, hardware, etc.

Remain current on new transport protocols, products, and standards in support of VoIP/Video systems development and equipment procurement.

Integrate IP telephony/Video systems with enterprise LANs, WANs, wireless LANs, and other Internet-based services and protocols.

Provide leadership for implementing new VoIP/Video products or services, as well as the technical resources required to manage them.

Collaborate with help desk to resolve trouble tickets and mitigate end-user issues with VoIP hardware/Video and/or applications.

Assist with the installation planning and maintenance of network cabling, including MDF and IDF closets.

KPIs:

Operational downtime associated with Network and Voice Support Services

IS Audit & Regulatory exceptions relating to IT Operations & Infrastructure

Service uptime

Prompt delivery and accuracy of report.

Qualifications

Minimum years of experience: 2-5 years’ work experience in relevant field

Certifications: Having a certification from a reputable institution will be an added advantage.

How to Apply

For more information and job application details, see; United Bank for Africa Team Member - Voice and Wireless Service Jobs in Nigeria

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