United Bank for Africa Team Member - Mobile Banking Tech Support Jobs in Nigeria

United Bank for Africa Team Member - Mobile Banking Tech Support Jobs in Nigeria


Responsibilities

  • Troubleshoot and escalate Mobile Banking and related applications challenges.

  • Generate and analyse trends, successes and failure rates on all related applications.

  • Fetch logs, analyze same and escalate as appropriate

  • Attend to and all users’ complaints from customers.

  • Carry out resource utilization checks and preventive monitoring of applications to avert imminent failure of applications.

  • Carry out routine and preventive maintenance on all systems

  • Carry Systems and application checks and ensure logs are cleared routinely on all systems

  • Apply changes to configuration on applications upon necessary approvals.

  • Escalate issues requiring third level supports.

    KPIs:

  • 99.9999% uptime of digital services and channels

  • Achieve 99.9999% transaction success rate daily.

  • Achieve 100% closure of incidents log before midnight every day.

    Qualifications

  • Minimum of 2-5 years’ work experience in a relevant field

  • Certifications; Having a certification from a reputable institution will be an added advantage.

    How to Apply

  • For more information and job application details, see; United Bank for Africa Team Member - Mobile Banking Tech Support Jobs in Nigeria


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