United Bank for Africa Plc Team Member, Channel Switching Services Jobs in Nigeria

United Bank for Africa Plc Team Member, Channel Switching Services Jobs in Nigeria


Responsibilities

  • Monitoring of Channel services (Postilion/FEP, ATMs, WEB and POS, KIMONO, CRM, GCRM, CIPG, TAMs) and immediately escalation of identified failures or possible failure triggers.

  • Able to follow though and implement identified short and long term strategic plans geared toward ensuring that the infrastructure capacity meets existing and future business requirements

  • Maintain zero level of issues by promptly addressing challenges either identified or reported by stakeholders

  • Comply with agreed service level agreements with business units and external service providers

  • Participate in quarterly meeting with application vendor to review performance and identified areas of improvement

  • Provide support in line with documented operational policies, and procedures

  • Daily backup of all platforms must be ensured and also show proof of data movement to agreed repository

  • Participate in user acceptance test/ provide support on assigned projects

  • Resolution of user issues within agreed SLA.

  • Ensure correct logging of all identified failures/deployment/enhancement of issues failure grid

  • Proactively identify, escalate and follow through on resolving the cause of systems challenges

  • Methodical investigation, analysis, review and documentation of the cause of failures and attendant resolution for future reference.

  • Ensure proper documentation of all IT operations process/procedures and configuration items

  • Stay current on new industry based technical trends and infrastructure optimization opportunities

  • Build and foster an effective Channel services team to enable service excellence

  • Ensure Antivirus has updated patch running on the FEP/Postilion and it’s sub-systems

  • Perform other duties as may be assigned by the unit/team Lead Channel Switching Services

  • Periodic Failover test to DR site to ensure BCP

  • Adhere to the PCIDSS recommendations in-order to protect the Card date environment.

  • Apply Windows patches and fixes on the OS of the Channel servers to protect the systems against Viruses, Trojans and Malware

  • Integration of new project to Postilion as requested by business

  • Ensuring that fees and charges on the Channel systems conform with CBN’s directive

  • Testing/Simulation of Fixes before deployment to production.

    Adhoc Functions:

  • Generate ATM, POS, WEB transaction reports

  • Perform all periodic maintenance activities on storage infrastructure
    platform, including system software configuration, user account maintenance, file systems and volume groups management, patches updates etc.

  • Generate Card related reports

  • Carryout analysis on failure response code with a view of fixing causes of failures to improve transaction success rate

  • Incident report, for major incident affecting card transactions

  • Assigning of IT help desk logs

  • Resolving of Alert related issues on the IT help desk.

    KPIs:

  • Customer Debit Card Service rating: Top 3 - Corporate; Top 5 - Retail

  • Debit Card Penetration: Top 1
    ATM/ FEP transaction count: Top 1of 24
    System effectiveness (FEP/CRM/TAMs/BDLite/Kimono): System availability and success rate >99.9999%.

  • Ensure all initiatives are executed within SLA (Inclusive of Process Improvement initiatives)

  • Deployment of planned product roll-out across the Group: Top 1 of 24.

    Qualifications

  • Minimum of a Bachelor's degree in any Engineering discipline, preferably in Computer / Electronic Engineering / Science

  • Professional certifications in any Information Technology Course will be an added advantage.

    Experience:

  • Minimum of two (2) years’ work experience with at least one (1) year spent in any Banking function.

    How to Apply

  • For more information and job application details, see; United Bank for Africa Plc Team Member, Channel Switching Services Jobs in Nigeria


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