Union of Ethiopian Women Charitable Associations Information Technology Expert Jobs in Ethiopia

Union of Ethiopian Women Charitable Associations Information Technology Expert Jobs in Ethiopia

Job Description

Union of Ethiopian Women and Children Associations (UEWCA) is non-governmental, apolitical, non-religious consortium of 80 CSOs. It is a consortium of women; children and girls focused CSOs that are engaging on socio-economic empowerment of women, girls & children; and gender equality in all regional states and city administrations of the country.

It is established in 2010 as a platform to voice the voice of its members and beneficiaries as well as capacitate and coordinate with the intention of coordinate the efforts of its member CSOs towards women, girls and children empowerment; and realization of gender equality and women rights.

Currently, UEWCA is implementing Climate Change projects, Ethiopian Social Accountability Project, Gender Responsive Budgeting, Human Trafficking and Combating Modern Slavery, in all region of the Country & Two City Administration with a fund obtained from UN-women, Irish Aid, SIDA trough Farm Africa.

Main Duties and Responsibilities:

Serving as the first point of contact for women organizations seeking technical assistance over the phone or email.

Performing remote troubleshooting through diagnostic techniques and pertinent questions.

Determining the best solution based on the issue and details provided by women’s organizations

Walk the customer through the problem-solving process

Direct unresolved issues to the next level of support personnel

Provide accurate information on IT products or services

Record events and problems and their resolution in logs

Follow-up and update customer status and information

Pass on any feedback or suggestions by women organizations to the appropriate internal team

Identify

and suggest possible improvements on procedures.

Manage women’s organizations’ collective website

Perform technical evaluation on the IT items procurement

Perform technical inspection on the IT items delivered

Standardized laptops and desktops

Perform timely workstation hardware and software upgrades as required.

Identify and escalate situations requiring urgent attention.

Assist with onboarding of new users.

Maintain the IT asset list

Perform related function as required.

Reports to: Public Relation & Communication

Department: Executive Director Office

Terms of Employment: One Year with a possibility of extension.

Required Candidate: One

Qualifications:

Bachelor degree in the field of Information Technology or Computer Science.

Professional experience

At least 4 years for Bachelor degree relevant experiences in the field information technology system and/or Computer Science.

How to Apply

Applicants who fulfill the above mentioned criteria could submit detailed curriculum vitae along with supporting documents/credentials accompanied by cover letter IN PERSON within seven working days of this announcement at the following address.

Address Union of Ethiopian Women and Children Associations (UEWCA)

Tel:-0116-368151 Office location:- Yeka Sub –City Worda,08

Around:- Chefe Health Center Near & Magic Carpet School

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