UNDP Security Operations Centre Assistant Jobs in Rwanda

UNDP Security Operations Centre Assistant Jobs in Rwanda

Background

Diversity, Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations.

People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.


UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

Under the guidance of the UNDSS Security Advisor and the direct supervision of the UNDSS Field Security Associate, the SOC Assistant functions as the nerve centre for UN operations in Rwanda. The SOC Assistant will be familiar with the UNDSS Standard Operating Procedures, UNDSS directives and ensure the Security Operations Centre is functional as a reliable safety and security information and Security Communications Centre.

SOC Assistants will maintain a database to enable proper staff accountability and headcounts especially for use during emergencies. Liaise with Security Companies, in case of Incident involving a UN Staff. The SOC Assistant must demonstrate client-oriented skills displaying high sense of responsibility, courtesy, tact and the ability to work with people of different nationality and cultural backgrounds. The SOC Assistant must be able to work on shift for 24 hours/7 coverage

Duties and Responsibilities

Operational:

Receives, transmits or relays security and safety messages and information on behalf of the UNDSS Security Adviser via all identified means of communication to personnel;

Collects the notifications of security and safety incidents and escalates these via the appropriate and defined channels for follow-up and support;

Using the SCS, monitors the movement of field missions, as defined by the SRM

(Security Risk Management) and appropriate (SOPs);

Based on the local SOPs provides the immediate support to the UNSMS and non-governmental organization (NGO) personnel involved in security or safety incidents: alerts the response and support functions through the appropriate and defined channels, gives the necessary feedback and input to the personnel involved in the incidents, maintains the communication link to personnel, acts in an overall supportive role. Records all information and communications related to these incidents;

Verifies the operational status of the SCS to ensure that personnel can use or access the SCS and that the SCS is working properly. Report any anomalies to the appropriate authority for further action or guidance;

Undertakes personnel headcount in accordance with instructions from DO/ASC/Senior Security Professional (as applicable), or an established SOP in a timely and accurate manner;

Administrative:

Maintains the contact details of the response team emergency services and support structures of host government and local authorities; direct personnel to the nearest one during times of security or safety incidents;

Maintains records and logs of actions and communications undertaken to support security or safety incidents or any other critical communications;

Prepare and submit reports, as directed by the UNDSS SA;

Required Skills and Experience

Education:

High School Diploma. Higher education or specialized training desirable

Experience:

At least 2 years’ experience in customer service fields;

Trained and used Microsoft Office applications. (excel)

Language Requirements:

Proficient in English, Fluency in both written and Oral.

How to Apply

For more information and job application details, see; UNDP Security Operations Centre Assistant Jobs in Rwanda

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