UN World Food Programme National Staff Counsellor Jobs in Ethiopia

UN World Food Programme National Staff Counsellor Jobs in Ethiopia

About WFP

  • WFP Assisting 91.4 million people in around 83 countries each year, the World Food Programme (WFP) is the leading humanitarian organization saving lives and changing lives, delivering food assistance in emergencies and working with communities to improve nutrition and build resilience.

  • On any given day, WFP has 5,000 trucks, 20 ships and 92 planes on the move, delivering food and other assistance to those in most need. Every year, we distribute more than 15 billion rations at an estimated average cost per ration of US$ 0.31. These numbers lie at the roots of WFP’s unparalleled reputation as an emergency responder, one that gets the job done quickly at scale in the most difficult environments. WFP’s efforts focus on emergency assistance, relief and rehabilitation, development aid and special operations.

  • WFP Ethiopia is working with the government and other humanitarian partners to strengthen the resilience of Ethiopia’s most vulnerable population and to chart a more prosperous and sustainable future for the next generation. The Country Office also supports programmes that use food assistance to empower women, transform areas affected by climate change and keep children in school.

    Organizational Context

  • This job is based in Addis Ababa WFP Country Office. Job holders report directly to the International Staff Counsellor. This job requires regular or on short-notice traveling to Area/Sub/Field offices.

    Job Purpose

  • There is a crucial need to provide counsel and guidance to staff at this critical period where WFP Ethiopia staff and particularly field-based staff are faced with traumatic situations for some and very stressful situations for most the others because of the socio-economic situation and hardship facing the population and them indirectly through their relatives.

    Key Accountabilities

  • Provide counseling support services to WFP staff and if needed to their dependents; this may include case management and referral to other resources as required

  • Plan regular field visits and provide visit reports upon return to duty station

  • Provide induction course to staff newly recruited

  • Plan and facilitate a support session for the Hotline team on a regular basis

  • Based on data trends and requests from other divisions/units/offices and under the supervision of the international counsellor, develop and provide a range of training and programs including but not limited to team building, resilience, harassment, and cross-cultural sensitivity to improve morale, health, and team dynamics that promote staff wellbeing

  • Prepare a monthly report on the activities conducted including statistical data.

  • Maintain the highest ethical standards related to the provision of psychological services;

  • Other as required.

    Technical Skills & Knowledge:

  • The candidate should hold active licensure/ registration as a mental health professional with a recognized governing association and be a member of that organization in good standing. Additional training or certification in a broad range of related fields, such as alcohol/substance abuse, resilience, cross-cultural communication, conflict resolution, mediation, trauma etc. will be an advantage

    Other Specific Job Requirements

  • Broad knowledge of all facets of the field of counselling and ability to provide an environment in which others can talk confidentially and act without fear of repercussions within a climate of established trust.

  • Excellent communication skills (oral, written and presentations) including the ability to defend and explain difficult issues and positions to the staff at all levels.

  • Ability to identify clients' needs and suggest appropriate solutions.

  • Ability to establish and maintain productive partnerships with clients.

  • Ability to contribute to the strategic vision of the Wellness division based on trends identified using a population health model.

  • An excellent team player and value working with a multidisciplinary and cross-culturally diverse team.

  • Very good working knowledge of technology tools such as PowerPoint, Excel and Word.

    Standard Minimum Qualifications

  • Education and Experience: Advanced university degree in Clinical or Counselling Psychology, Sociology, with at least 2 years professional work experience
    in a related field OR a university degree with at least 6 years of relevant work experience in the related field.

  • Experience in hardship duty stations providing counselling services to staff working in difficult and hazardous environments is required.

    Knowledge & Skills:

    • Specialist expertise in the assessment of mental health needs and the assessment of risk.

    • Broad knowledge of all facets of counselling services and demonstrated skills to create a trusted environment in which others can talk confidentially.

    • Ability to manage crisis situations which involve diverse actors and stakeholders.

    • Ability to identify clients’ needs and suggest appropriate solutions.

    • Excellent communication skills (oral, written and presentation).

    • Conflict resolution and mediation skills.

    • Ability to communicate effectively with people of both genders and diverse national and cultural backgrounds.

    • Skills in designing and delivering trainings/ information sessions on a number of subjects and ability to adapt those to different audiences.

  • Language: Fluency in oral and written communication in English and Amharic is required. Fluency in other local language is an added advantage.

    4Ps Core Organisational Capabilities


  • Understand and communicate the Strategic Objectives: Understands WFP’s Strategic Objectives and the link to own work objectives.

  • Be a force for positive change: Flexibly adapts individual contributions to accommodate changes in direction from supervisors and internal/external changes (such as evolving needs of beneficiaries, new requirements of partners).

  • Make the mission inspiring to our team: Recognizes and shares with team members the ways in which individual contributions relate to WFP’s mission.

  • Make our mission visible in everyday actions: Sets own goals in alignment with WFP’s overall operations, and is able to communicate this link to others.


  • Look for ways to strengthen people's skills: Assesses own strengths and weaknesses to increase self-awareness, and includes these in conversations on own developmental needs.

  • Create an inclusive culture: Participates in open dialogue, and values the diverse opinion of others, regardless of background, culture, experience, or country assignment.

  • Be a coach & provide constructive feedback: Proactively seeks feedback and coaching to build confidence, and develop and improve individual skills.

  • Create an “I will”/”We will” spirit: Participates in accomplishing team activities and goals in the face of challenging circumstances.


  • Encourage innovation & creative solutions: Shows willingness to explore and experiment with new ideas and approaches in own work.

  • Focus on getting results: Consistently delivers results within individual scope of work on time, on budget and without errors.

  • Make commitments and make good on commitments: Commits to upholding individual accountabilities and responsibilities in the face of ever-changing country or functional priorities.

  • Be Decisive: Makes rational decisions about individual activities when faced with uncertain circumstances, including in times of ambiguity regarding information or manager direction.


  • Connect and share across WFP units: Seeks to understand and adapt to internal or cross-unit teams’ priorities and preferred working styles.

  • Build strong external partnerships: Demonstrates ability to understand and appropriately respond to and/or escalate needs of external partners.

  • Be politically agile & adaptable: Portrays an informed and professional demeanor toward internal and external partners and stakeholders.

  • Be clear about the value WFP brings to partnerships: Provides operational support on analyses and assessments that quantifies and demonstrates WFP’s unique value as a partner.

    How to Apply

  • For more information and job application details, see; UN World Food Programme National Staff Counsellor Jobs in Ethiopia

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