UN Information Technology Assistant Jobs in Nairobi - Kenya

UN Information Technology Assistant Jobs in Nairobi - Kenya

The United Nations Office at Nairobi (UNON) is the UN headquarters in Africa and the representative office of the Secretary-General.

UNON supports the programme implementation of the UN Environment (UNE) and the UN Human Settlements Programme (UN-HABITAT) globally, as well as other UN offices in Kenya, by providing administrative, conference and information services.

The post is located in the Infrastructure Management Section (IMS) of the Information and Communications Technology Service (ICTS) in UNON, Nairobi.

Under the general guidance of the Chief, UNON/ICTS/IMS and the direct supervision of the Chief UNON/ICTS/IMS/Network and Communications Unit (NCU) the incumbent will be responsible for day-to-day network administration, network security and technology research. Specifically, the incumbent will perform the following duties:


Network Administration:

  • Participate in the management of UNON’s Local Area Network including Wireless Network and Wide area Network.
  • Analyze and plan for the implementation of network projects in accordance with applicable UN policies and standards.
  • Review network configuration ensuring maximum efficiency and optimal usage of resources.
  • Participate in the management of network backup and security enforcement policies.
  • Assist with and supervise the work of personnel and/or contractors assigned to the Network Security Unit.
  • Assist with the implementation of new and emerging technologies for data integration.
  • Support the design, implementation and maintenance of Data Security projects with emphasis in network security, monitoring, resourcing, and other UN standard technologies.
  • Maintain properly administered access control lists including rights and privileges.
  • Participate in the security incident response activities.
  • Participate in major network implementations.
  • Participate in creating and updating network documentation and reviewing of syslog data.
  • Liaise with UNON service desk to troubleshoot any network related problems.
  • Log-in service requests and update work orders in accordance with established procedure; distribute work assignments and monitor progress.
  • Log all actions in the work order tracking system, steps taken to resolve problem or to complete task, problems encountered and current status.
  • Acts as problem escalation point for technical staff at lower levels; escalate problems/tasks to the appropriate parties in accordance with established procedure.
  • Monitor problems to resolution; detect problem patterns and recommend solutions.
  • Perform quality assurance procedures to ensure client satisfaction.



  • Knowledge of information technology and applications, including computer system networks.
  • Good technical skills, ability to conduct network maintenance, provide server services and user support.
  • Show pride in work and in achievements;
  • Demonstrate professional competence and mastery of subject matter; Conscientious and efficient in meeting commitments, observing deadlines and achieving results; Motivated by professional rather than personal concerns; Remain calm in stressful situations.


  • Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others;
  • Places team agenda before personal agenda;
  • supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

    Technological Awarness:

  • Keeps abreast of available technology; Understands applicability and limitations of technology to the work of the office; Actively seeks to apply technology to appropriate tasks;
  • Shows willingness to learn new technology.


  • Completion of secondary education/ high school diploma is required. Supplemental courses/technical certificate in information technology or other related field is required.
  • Must have passed the United Nations Administrative Support Assessment Test (ASAT) at Headquarters or the Global General Service Test (GGST) at Headquarters or at Offices Away from Headquarters (OAHs).

    Work Experience

  • A minimum of seven (7) years of relevant and progressively responsible experience in the information technology field is required.
  • Working experience in network routing and switching, troubleshooting network related problems and network security is desirable.
  • Additional technical training or certification with emphasis on Network Routing and Switching, Intrusion Detection Systems and Network Security is an advantage.


  • English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in oral and written English is required. Knowledge of another UN official language is an advantage.


  • Evaluation of qualified candidates for this position may include a substantive assessment which will be followed by
    a competency-based interview.

    Special Notice

  • Appointment against this post is on a local basis. This post is funded for an initial period of one year and may be subject to extension.
  • External candidates will be considered only when no suitable candidate from the duty station is identified.
  • The candidate is responsible for any travel expenses incurred in order to take up the appointment.
  • Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.
  • All applicants are strongly encouraged to apply on-line as soon as possible after the job opening has been posted and well before the deadline stated in the job opening.
  • On-line applications will be acknowledged where an email address has been provided. If you do not receive an e-mail acknowledgement within 24 hours of submission, your application may not have been received.
  • If the problem persists, please seek technical assistance through the Inspira "Need Help?" link.

    United Nations Considerations

  • According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.
  • Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation or sexual abuse, or crimes other than minor traffic offences, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts.
  • The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another.
  • The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions.
  • Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

    How to apply

  • Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.
  • The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines.
  • Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening.
  • No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. -
  • Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.
  • Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) By 2nd November, 2018

  • For more information and job application details, see; UN Information Technology Assistant Jobs in Nairobi - Kenya

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