UN Information Management Officer Jobs in Entebbe - Uganda

The mandate of the RSCE is to provide operational support to the missions in Central and East Africa. The RSCE employs a Service Line approach with a process-based approach better suited for high volume transactions, a standardized service delivery with equivalent outcomes for all client missions.

The emphasis is on enhanced client satisfaction rather than functional requirements, demonstrated mainly by faster processing times for high quality transactions.
It also serves to strengthen accountabilities through:

  • Clearly defined service delivery expectations linked to roles and responsibilities established within the service level agreements
  • Increased ownership of end-to-end processes and key performance indicators (KPIs)
  • Better contribution to achievement of the objectives formerly set out in the Global Field Support Strategy.

    This position is located in United Nations Regional Service Centre, Entebbe within the Systems, Quality Assurance and Performance Reporting Unit and the incumbent will report to the Chief of the Unit.


  • Provide technical guidance to ensure that data quality and data governance in operational information management and performance reports are followed to drive the quality, consistency and standardization of information management and performance reporting across the RSCE.
  • Identify and translate business requirements into system solutions in collaboration with key stakeholders, ie RSCE management and its client missions.
  • Consolidate raw data from multiple system into a single database, transform data through SQL and DAX programming, produce charts, graphs or tables for insertion into quarterly Key Performance Indicator reporting by service lines.
  • Track progress achieved in key performance indicators (KPIs) during reporting cycles in terms of data acquisition, processing and integration into final draft report and their reasonability with actual performance.
  • Ensure timely delivery of solutions that provide critical business information in the most efficient and effective manner; identify issues and take corrective actions to ensure the RSCE goals are achieved and clients are satisfied.
  • Contribute to the design and enhancement of report, information management policies and procedures to ensure effective data governance.
  • Document data sources and methodologies used to calculate each KPI methodologies, prepare user manuals and training materials to support all development efforts of Key Performance Indicators and reports.
  • Produce quarterly consolidated performance dashboards by categories of staff and individual missions for steering committee meetings.
  • Provide the budget team with consolidated annual performance data and information by categories of staff, broken down by mission and reconciled with KPI reports published annually for the RBB (results-based budgeting) Framework performance reporting.
  • Play a leading role in the optimization and automation of reports, as well as related process improvement and cost reduction projects.
  • Support end-users in data manipulation and reporting, and possibly develop customized reports and applications to track performance.
  • Perform the role of alternate RSCE Security Liaison Officer.
  • Perform other work-related duties as may be required.


  • Ability to provide support of the continuous improvement of RSCE service delivery performance quality, process efficiencies, drive standardization, and enable management to make informed decisions through regular performance monitoring and accurate and timely performance reporting.
  • Ability to support the re-engineering businesses processes and their continuous improvement.
  • Ability to use advance Excel programme with excellent knowledge in data manipulation using Visual Basics, Power Pivot, Pivot tables, and Conditional Formatting
  • Ability to drive standardization and service delivery by monitoring and reporting performance against targeted service levels.
  • Shows pride in work and in achievements.
  • Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results.
  • Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.
  • Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.


  • Speaks and writes clearly and effectively
  • Listens to others, correctly interprets messages from others and responds appropriately
  • Asks questions to clarify, and exhibits interest in having two-way communication
  • Tailors language, tone, style and format to match the audience
  • Demonstrates openness in sharing information and keeping people informed

    Planning & Organizing:

  • Develops clear goals that are consistent with agreed strategies
  • Identifies priority activities and assignments; adjusts priorities as required
  • Allocates appropriate
    amount of time and resources for completing work
  • Foresees risks and allows for contingencies when planning
  • Monitors and adjusts plans and actions as necessary
  • Uses time efficiently


  • A high school diploma or equivalent is required. a technical and vocational certificate in Information Technology , Advanced ERP Business Intelligence Report Development or related area is required.
  • A first-level university degree in Business Accounting, Finance or Information Technology is an asset.
  • IPSAS Certificate is desirable. Certificate or diploma in Umoja Security Liaison Officer Certification, Local Process Expert Certification in Human Resources, Finance and Travel or related area is desirable.
  • A minimum of ten (10) years progressively responsible experience in finance, accounting, project management and implementation of new administrative and business process re-engineering systems or related area is required.
  • Experience in data governance and developing Key Performance Indicator reports is required.
  • Experience in monitoring and reporting on the implementation of projects is desirable. Knowledge of United Nations Human Resources structure and processes, United Nations Financial Rules and Regulations, and Big Data Analysis in a field office or Global Service Delivery is desirable.
  • Experience in project management tools, best practices and methodologies is desirable. Experience as (Umoja) SAP Security Liaison Officer is desirable.
  • Experience in SQL and DAX programming is desirable. Experience in SAP advanced technical and operational functionalities is desirable.
  • The minimum years of required experience is reduced to five years for candidates who possess a first-level or advanced university degree.
  • English and French are the working languages of the United Nations Secretariat.
  • For the position advertised, fluency in written and spoken English is required.


    Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

    Special Notice

  • This position is temporarily available for 364 days. If the selected candidate is a staff member from the United Nations Secretariat, the selection will be administered as a temporary assignment.
  • While this temporary assignment may provide the successful applicant with an opportunity to gain new work experience, the selection for this position is for a limited period and has no bearing on the future incumbency of the post.
  • Subject to the funding source of the position, the eligibility for this temporary job opening may be limited to candidates based at the duty station.
  • This temporary job opening may be limited to “internal candidates,” who have been recruited through a competitive examination administered according to staff rule 4.16 or staff selection process including the review of a central review body established according to staff rule 4.15.
  • Staff members of the United Nations common system organizations who will reach the mandatory age of separation or retirement within the duration of the current temporary need period are not eligible to apply.Submitting an application or selection for the current temporary job opening does not delay or increase the mandatory age of separation.
  • Retirees above the mandatory age of separation who wish to be considered for the current temporary job opening must indicate the reason for their last separation as "retirement."

    Such retirees shall not be employed by the Organization, unless

  • the operational requirements of the Organization cannot be met by staff members who are qualified and available to perform the required functions; and
  • the proposed employment would not adversely affect the career development or redeployment opportunities of other staff members and represents both a cost-effective and operationally sound solution to meet the needs of the service.

    How to Apply

    Interested candidates should apply online by 18th September, 2018

    For more information and job application details, see; UN Information Management Officer Jobs in Entebbe - Uganda

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