UN Conflict Resolution Officer Jobs in Uganda

UN Conflict Resolution Officer Jobs in Uganda

The Office of the United Nations Ombudsman and Mediation Services (UNOMS) acts as an independent confidential and neutral dispute resolution resource to provide a safe setting in which all staff members feel comfortable in being able to bring forward issues or concerns.

The Office seeks to: resolve conflicts expeditiously and effectively through ombudsing and mediation; identify system issues, trends and patterns and thus facilitate changes at the systemic level (policies, procedures, practice, structures, culture or attitude), encourage and, where applicable, assist in developing a deeper understanding of conflict prevention, conflict management and conflict resolution, while exploring opportunities for preventive practices; internally, team members work together as a team to support effective performance and apply professional standards to achieve common goals and objectives.

The post is located in the Entebbe Branch of the Office of the Ombudsman and Mediation Services. The incumbent will report directly to the Regional Ombudsman (Senior Conflict Resolution Officer) and will be under the general supervision of the Regional Coordinator.


  • Handle cases of staff members and other personnel with access to the Office of the Ombudsman and Mediation Services (visitors) with a view to resolving any workplace concerns. Such handling of cases must be guided by a full understanding of the principles of confidentiality, independence, neutrality and impartiality.
  • Review and analyse the matter, identify and discuss options for next steps in the framework of the UN system and its rules, including providing relevant information and referrals.
  • Provide conflict coaching with a view to helping the visitors resolve their issues without referral to higher levels or formal means.
  • Conduct informal fact-finding with the agreement of the visitor. This involves contacts with other parties involved, such as supervisors, human resources personnel and administrators.
  • Undertake shuttle diplomacy between the visitor and the respective parties involved, aiming for improved and direct communication or otherwise a better understanding of positions allowing to find mutually acceptable solutions.
  • Mediate and facilitate the negotiations of the parties involved as a third-party neutral.
  • Conduct regular official visits to provide in-person informal conflict resolution services to staff members serving in the locations/missions covered by the Entebbe Branch. Hold discussions with senior management as required.
  • On a flexible basis, and depending on need, conduct extended official visits to provide in-person informal conflict resolution services to staff members serving in any other
    locations/missions as required by UNOMS.
  • As part of the
    Ombudsman's mandate to support organizational improvement through the identification of systemic issues and trends, and developing options of addressing them:
  • Support in providing continuous feedback into the system identifying systemic issues arising from the cases handled, trends observed and lessons learned;
  • Contribute to writing the Office's annual report to the General Assembly with respect to the trends and systemic issues identified and suggest recommendations for addressing them.
  • Make presentations to various audiences as part of outreach efforts and deliver conflict competence workshops supported by UNOMS.
  • Keep abreast of developments in the field of conflict resolution and within the Organization, especially in the field of human resources policies and practices. Maintain a highly professional and client oriented Ombudsman practice within UNOMS.
  • Perform any other duties or special projects to support UNOMS in carrying out its functions, as assigned, including research and contributions to various activities.
  • Act as Officer in Charge of the Regional Branch as required and support in supervising junior staff.


  • An Advanced university degree (Master’s degree or equivalent degree) in conflict resolution, law, administration, human resources, social sciences or related field is required.
  • A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.
  • A minimum of seven years of progressively responsible experience in conflict resolution, law, human resources, administration or social sciences is required.
  • Experience providing conflict resolution training is desirable. Experience working in a multicultural organizational setting is desirable.
  • English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English is required.
  • Knowledge of French is desirable. Knowledge of another official United Nations language is an advantage.
  • Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

    How to Apply

    Interested and qualified candidates should apply online by 15th August 2019

    For more information and job application details, see; UN Conflict Resolution Officer Jobs in Uganda

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