Umba Country Manager Jobs in Kenya

Umba Country Manager Jobs in Kenya

  • Umba is looking for an entrepreneurial candidate to lead the Kenya business and expand Umba’s
    product to reach within Kenya.

  • This role will be responsible for managing the overall health in-country operations, with a key focus on leading all in-country marketing, partnerships, and customer success operations.


  • The ideal candidate will have experience working with growth-stage business to identify business
    challenges, propose data-driven solutions and drive execution, as well as a natural ability to lead
    relationship management for in-country partnerships.

    Partnership Management

  • Develop and manage relationships with potential strategic partners across eCommerce, telecoms, payments, and banking spheres.

  • Lead all partnerships from opportunity identification through to design, negotiation, and
    implementation to develop win-win partnerships that scale Umba’s service offering to new customer segments.

  • To support the leadership team in the development of key relationships within national regulators.


  • Develop and implement strategies for the sustainable attainment of ambitious monthly, quarterly, and annual KPIs across Kenya.

  • Work with leadership to identify, build, and manage an in-country team to support business growth.

  • Work with product teams to define product roadmap through careful analysis of customer feedback, the competitive landscape, and market trends.

  • Ensure the business is well-positioned to provide feedback on and implement regulatory proposals that impact the company from across the government.

  • Own country P&L.

    Customer Success

  • Manage support team operations to ensure quick resolution of customer complaints and feedback

  • Create new customer feedback loops to ensure high Net Promoter Scores and enforce a culture of client centricity across all verticals of the business.


  • Support to the marketing team in the targeting of Through the Line marketing campaigns to enhance customer acquisition;

  • Use market knowledge to provide feedback on product funnel and customer journeys for customers acquired through digital marketing to achieve low-touch customer growth whilst maintaining portfolio quality.

    Skills and Qualifications

    Must have:

  • 5+ years of banking, start-up, tech, or business leadership experience in high-performing, direct-to-consumer businesses.

  • A strong data-driven approach to funnel conversion metrics and P&L management with
    strong attention to detail.

  • Experience working across Credit, Operations, Growth and Leadership teams to on
    strategic priorities.

  • Experience in hiring and managing a team.

    Nice to have:

  • Master’s Degree in Finance or related Business degree preferred

  • Deep network of contacts amongst banking, mobile money, payments and eCommerce companies

  • Highly proficient in Excel

  • Familiarity with tech-enabled credit or payments products and the general fintech landscape

  • Experience working with remote teams


  • Market pay rate and will be negotiated in the interview process

  • Umba is an Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

    How to Apply

  • For more information and job application details, see; Umba Country Manager Jobs in Kenya

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