Uganda Tourism Board Senior QA Officer Jobs in Uganda

Uganda Tourism Board Senior QA Officer Jobs in Uganda

Main Purpose of the Job

This role is primarily responsible to support the UTB Quality Assurance and Standards function. The Senior Registration and Licensing officer is responsible to develop, plan and lead the implementation of strategic initiatives to support compliance throughout the entire value

Minimum Qualifications and Certifications

  • Honours Bachelor’s degree in either Tourism, Hospitality or Law

  • Master’s degree in any of the above qualifications is a requirement

  • EAC Certified Hotel Assessor is an added advantage.


  • At least Three years of service in a busy and reputable organisation.

    Key Competencies:

    Technical Competencies

  • Ability to lead the formulation and development of Quality Assurance related strategies, plans and programs,

  • Understanding of the tourism industry (Government Policy and Private Sector Stakeholder landscape)

  • Proven ability to develop strategic linkages, partnerships and networks with Government Agencies, private sector actors, and Development Partners

  • Ability to constantly scan the tourism sector in order to identify opportunities or address
    emerging situations for the benefit of stakeholders

  • Business intelligence and analytical skills

  • Excellent communication and report writing skills

  • Project management and implementation skills

  • Research/ Knowledge management.

    Behavioural/Generic Competencies

  • High level of Personal Integrity

  • Excellent interpersonal skills, with the ability to work in a team setting

  • Leadership and strategic thinking

    Job Accountabilities and Objectives (Duties and Responsibilities)

    Oversees the management of quality
    system processes within each facility, including resolving complaints

  • Develop an industry training manual and strategy

  • Regularly update training policies in place

  • Develop a complaint handling mechanism for the sector

  • Develop capacity of ensuring that total quality is achieved

    Implements key regulatory processes related to Registration and Licensing

  • Develop and updates guidelines for registration, inspection and licensing

  • Collaborations with government authorities on licensing

  • Oversee the Registration and licensing of tourism enterprises

    Researches and analyses applicable laws and regulations and develops plans to implement policy to

  • Conducts up to date research on the competitiveness
    of Uganda as a tourism Destination

  • Report to management on quality issues and trends

  • Bench marks and provides guidance on the applicable laws ensure the Company's ongoing compliance with changing regulatory requirements.

  • Develops policies that ensure good governance and follow up of the law

    Ensures the department's priorities are
    aligned with the needs of the business, and that department personnel are executing on their tasks and projects.

  • Teach, coach, and mentor employees at all levels in quality

  • Updates and ensures that employees follow up on the client charter

  • Follow on speed and accuracy in executing assignments

  • Aligning of the strategic objectives and interventions to the day-to-day operations.

    Drive a culture of Zero defects from the customer perspective throughout the entire tourism value chain.

  • Developing a plan for accomplishment including gap analysis, training requirements, and implementation strategy.

  • Develop plan on soliciting for customer feedback

  • Develop a monitoring and evaluation system of customer satisfaction

    Conduct classification of tourism & hospitality establishments

  • Supervise the pre-inventory exercise

  • Undertake inventory of accommodation facilities

  • Supervise grading and classification of tourism and hospitality establishments

  • Undertake quality certification and accreditation

    Key Performance Indicators

  • Tourist/Client satisfaction index

  • Levels of compliance in the sector

  • Strategic polices developed and implemented

  • Standard operating procedures in place

  • Innovations in place

  • Collaborations and working partnerships in place.

  • Existing licensing framework

  • Risk Logs produced monthly.

    How to Apply

    For more information and job application details, see; Uganda Tourism Board Senior QA Officer Jobs in Uganda

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