Uganda Tourism Board Quality Assurance Officer Jobs in Uganda

Uganda Tourism Board Quality Assurance Officer Jobs in Uganda

Main Purpose of the Job:

The Classification is responsible for inventory, classification and grading of facilities and
services, this shall produce tangible result for the institution in terms of numbers of facilities
inventoried and classified.

Minimum Qualifications and Certifications

Honour’ Bachelor’s degree in either Tourism, Hospitality, Law, economics, Bachelor of Commerce, Bachelors of Business Administration or social sciences.

EAC Assessor’s certificate is an added advantage

Experience:

Three (3) years’ work experience in a Tourism or Hospitality or in a busy and reputable organisation.

Knowledge and experience in classification of facilities shall be an added advantage

Key Competencies

Technical and behavioural competencies

Highly diplomatic and tactful individual with exceptional critical reasoning skills who is detail oriented.

Effective interpersonal skills with the ability to work in a team setting

Track record partnership relations skills

Strong collaboration and development skills.

Proactive team player enthusiastic with high work ethics

High level of attention to details capable of efficient use of time and project management skills essential.

Behavioural Competencies

High personal integrity

Ability to work as part of a team

Results oriented

Job Accountabilities and Objectives (Duties and Responsibilities)

Inventory of tourism and hospitality enterprises

Support and conduct inventory exercise of facilities to ascertain facilities that quality for classification

Documentation and archiving of classified enterprises

Provide guidance and follow up on expired stars

Capacity building and skilling of tourism and hospitality service providers along the value chain

Capacity building of tourism and hospitality stakeholders on Grading and

Classification of facilities though conducting training workshops to familiarize them with the required quality standards in the tourism sector

Organising training for sector players on the required standards as per regulations

Review of the existing Classification and Grading regulations and standards

Engage stakeholders on the review of grading and classification regulations and standards.

Hotel Classification and Grading

Follow up and detail the Hotel classification process

Phase one: Support registration and licensing of accommodation facilities

Phase two: Conduct a refresher training

for assessors to re-tool them with the required skills and knowledge required to conduct and authentic and successful classification exercise.

Phase three: conduct an inventory exercise of facilities to ascertain those that quality for classification

Phase four: Advertise / announce the dates /period in which classification will be done, assembling of classification tools, logistics.

Phase five: Supervise the actual classification exercise where a team of EAC certified assessors visit the accommodation facility with all their tools and ensure that all department in the hotel are thoroughly inspected and given scores according.

Phase six: Supervise the assessors harmonizing the scores and filling the tally sheets from which a star rating of the facility is derived as per the EAC criteria. The results of all accommodation facilities are published in a newspaper of wide circulation.

Identification and Training of Certified Assessors

Identify, train and certify Hotel Assessors

Follow up on the maintenance and sustainability of established standards through different interventions

Any other duties allocated.

Contribute to compilation of annual and quarterly reports

Contribute to development of UTB plans and budgets.

Serve on different sub-committees in UTB as and when required

Key Performance Indicators:

Number of accommodation facilities registered, licensed and classified.

Number of restaurants classified and graded

Number of assessors trained.

Grading and classification criteria updated from time to time

Number of trainings conducted

Media publication of classified and graded facilities

Timely performance reporting (weekly, monthly, quarterly and annually)

How to Apply

For more information and job application details, see; Uganda Tourism Board Quality Assurance Officer Jobs in Uganda

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