Uganda Tourism Board Product Development and Investment Officer Jobs in Uganda

Uganda Tourism Board Product Development and Investment Officer Jobs in Uganda

Main Purpose of the Job

The Product Development & Investment Officer will develop and implement a product development plan aimed at diversifying tourism products to increase length of stay and expenditure by tourists; and develop and implement an investment plan aimed at promoting tourism investment in the sector.

Minimum Qualifications and Certifications

  • Honours’ Bachelor’s Degree in Business Administration, Economics or Tourism


  • At least three (3) years of progressive working experience in tourism product development; and/or investment promotion and facilitation role in a busy organization.

    Key Competencies

    Technical Competencies

  • Ability to lead the formulation and development of tourism product related strategies,
    plans and programs for implementation.

  • Understanding of the tourism industry (Government Policy and Private Sector Stakeholder landscape).

  • Proven ability to develop strategic linkages, partnerships and networks with Government Agencies, private sector actors, and Development Partners.

  • Ability to constantly scan the tourism sector in order to identify opportunities, address
    constraints and emerging situations for the benefit of the tourism stakeholders.

  • Skills in investment promotion and facilitation.

  • Business intelligence and analytical skills.

  • Excellent communication and report writing skills.

  • Project management and implementation skills.

  • Research/knowledge management skills.

    Behavioural/Generic Competencies

  • Thoroughness/ Concern of Excellence.

  • Result Orientation.

  • Personal Integrity.

  • Excellent interpersonal skills, with the ability to work in a team setting.

    Job Accountabilities and Objectives (Duties and Responsibilities)

    Development and production of appropriate products and services

  • Draft regulatory policies governing products.

  • Develop and update guidelines for product

  • Develop capacity of sector actors in ensuring that total quality is achieved.

    Develop detailed business plans and proposal for viable investment opportunities in tourism with approaches on how to support the private sector

  • Develop standards for registration, inspection and
    complaints handling.

  • Generate a list of joint venture opportunities/projects in the sector for collaborative promotion.

  • Develop Business Development Scheme to help in
    facilitation of the private sector.

  • Collaborations with government authorities on licensing

    Identify and dissect private sector challenges in the tourism industry and propose approaches to tackle them

  • Conduct up to date research on the competitiveness
    of Uganda as a tourism destination.

  • Report to management on quality issues, trends and losses

  • Develop policies that ensure good governance and
    follow up of the law

    Product audits Developing a plan for accomplishment including gap analysis, training requirements, and implementation strategy.

  • Develop plan on soliciting for customer feedback

  • Develop a monitoring and evaluation system of
    customer satisfaction

    Develop and implement appropriate Standard Operating

  • Procedures to ensure Consistency in product development

  • Develop SOPs for sites

  • Train project site managers

  • Develop SOPs for investment promotion and facilitation

  • Monitor trends closely

    Documenting Investment opportunities

  • Identify investment opportunities

  • Document investment opportunities

  • Research on potential opportunities

  • Widely disseminate investment resources

    Identify and dissect sector challenges affecting investors in the tourism industry and propose intervention remedies

  • Conducts up to date research on the competitiveness of Uganda as a tourism investment destination

  • Dissect challenges facing the sector

  • Develop policies that ensure good investment

  • Lobby for tourism sector incentives with the private sector

    Key Performance Indicators

  • Product Development Guidelines in place.

  • Product Development Strategy in place.

  • Catalogue of tourism products in the country.

  • Periodic studies on the relative importance of tourism products in the community.

  • Tourist/Client satisfaction index.

  • Levels of compliance in the sector with respect to tourism products.

  • Two (2) tourism products developed annually.

  • Standard operating procedures (SOPs) to guide product development and investment promotion and facilitation in the tourism sector.

  • Updated tourism investment sector profile.

  • Existing licensing framework.

  • Updated list of tourism incentives in place.

  • List of investment projects seeking Joint Venture or other project support services

  • Business Development Scheme for the sector

  • A pipeline of tourism investments at all times.

  • Joint venture list of projects/promoters.

  • Quarterly Monitoring reports on investment projects and on product development.

  • Number of surveys/research conducted, and recommendations implemented/followed up for implementation.

  • Timely performance reports (weekly, monthly, quarterly and annual).

    How to Apply

    For more information and job application details, see; Uganda Tourism Board Product Development and Investment Officer Jobs in Uganda

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