Uganda Christian University ICT Assistant (Arua Campus) Jobs in Uganda

Uganda Christian University ICT Assistant (Arua Campus) Jobs in Uganda



Qualifications and Experience

  • A Bachelor’s degree in Information Technology or a diploma in IT plus an IT professional certification (CCNA, MSCE etc.)

  • At least two (2) years working experience in a similar role

  • Demonstrate practical IT skills in areas like Windows Operating Systems and Linux Operating Systems

  • Administration-level skills for at least two (2) years with server operating systems

  • Must be willing to be called upon to serve during non-conventional working hours

    Job Roles and Responsibilities

  • Ensure that UCU Arua Information systems serves Finance, Library, Human Resource, Academic records and e-learning systems are running and serving their intended users.

  • Train users on the proper use of hardware and software.

  • Provide administrative support to the department of ICT services.

  • Accurately record calls to the Information Technology Helpdesk using proper paper based and computerized systems and procedures.

  • Assign calls to IT Department staff, monitoring progress with staff and external suppliers, keeping end users informed of progress.

  • Respond to incoming calls in accordance with priorities and agreed service levels and provide excellent customer service to IT users.

  • Manage the IT help desk and provide monthly issue resolution reports to management

  • Perform any other duties assigned from time to time by management.

    How to Apply

    For more information and job application details, see; Uganda Christian University ICT Assistant (Arua Campus) Jobs in Uganda

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