Tugende Senior Field Intelligence Officer - Jobs in Uganda

Tugende Senior Field Intelligence Officer - Jobs in Uganda


Job Title:
  • Senior Field Intelligence Officers (6)

    About Tugende

    Tugende is a technology enabled asset finance company.

    We provide an affordable path to ownership of income-generating assets for proven entrepreneurs.

    Our primary product is a lease to own motorcycle financing package which includes training, life and health insurance, and active support.

    Tugende currently serves over 10,000 customers in Uganda through 200+ employees across 9 branches,Tugende also has a network of alumni of over 7,000 asset owners.

    About this Role:

    This position will play an integral role in the operations of Tugende.

    The Field Intelligence Officer will serve as the main point of contact between Tugende and clients who have any motorcycle security issues. The goal is to help Tugende in maintaining excellent working conditions by keeping our assets and our customers safe and problem free.

    The position involves creating a secure work environment for our staff and customers.

    As a Field Intelligence Officer, you will be responsible for minimizing theft, vandalism and any other suspicious or criminal behavior, working closely with relevant law enforcement authorities.

    You will also be a key point of contact for customers who have security challenges. , Respect, customer dignity and professionalism are key attributes for this job.

    Key Duties and Responsibilities:

    Operations support

  • Ensure all client security issues are dealt with integrity and in a timely manner.
  • Support the field team in coordinating Collection and Recovery operations
  • Ensure all field operations conducted by the Field Officers are managed effectively ,with safety & care
  • Coordinate all security related measures for Tugende, including making reports and follow ups with police and other relevant authorities
  • Maintain proper record keeping and timely reporting on any security and safety threats to the company
  • Ensure safe custody of all company property/assets at all times
  • Advise the company on all security related matters both internally and externally as
    well as participate in taking corrective/preventive actions on such matters
  • Supervise the day and night time security guards

    Personal specifications:
  • Strong problem solving skills
  • Ability to quickly analyze information and take informed decisions
  • Good risk assessment skills
  • Ability to build strong professional networks
  • Ability to work under pressure with minimum supervision
  • Strong emotional intelligence
  • Motorcycle riding proficiency with willingness to quickly develop into expert status
  • Proficiency in multiple local languages will be an added advantage
  • Computer literate with ability to use MS Office and Google Suite
  • Good communication and Interpersonal skills

    Preferred Qualification:
  • A diploma preferable in any business related field from a reputable institution of learning
  • Relevant training in security from a recognised institution

    Preferred experience:
  • 2 years’ work experience as a Security Officer in a reputable organisation..
  • Good customer experience and able to deal with difficult clients

    Key competencies
  • Hold values similar to our own: Integrity, Empathy, Teamwork, Solutions Oriented and Always growing.
  • Confidentiality: Able to handle sensitive information professionally and confidentially
  • Positive Attitude: maintain a mindset of “getting things done” and finding satisfaction in developing sustainable long-term solutions at all times
  • Flexible and resilient : Willingness to travel, flexible in schedule and work hours, seek direct feedback and see every challenge as an opportunity to grow.

    How to Apply
  • Interested and qualified candidates should apply online by 8th May 2019
  • For more information and job application details, see; Tugende Senior Field Intelligence Officer - Jobs in Uganda

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