Tugende Branch Leader Jobs in Kenya

Tugende Branch Leader Jobs in Kenya

About this Role

  • The candidate in this position will be responsible for overseeing the efficient and profitable operation of all branch activities.

  • He / She is tasked to make decisions on behalf of the company entrusted with the branch growth.

  • The role will be based in Kenya, with occasional travels to Uganda.

  • The Branch Leader will execute the following key duties and Responsibilities

    Branch management

  • Responsible for the branch financials

  • Responsible for goal setting and goal Achievement

  • Responsible for the achievement of key metrics, including quality portfolio and growth metrics

  • Main coordinator of external stakeholders including local regulators

    Team Management

  • Provide strong leadership to the operations team at the branch to ensure the achievement of set targets and expense control.

  • Supervise staff to ensure smooth operations and service delivery at the branch.

  • Supervise and coordinate the safety and security function at the branch

  • Train and coach all field team and support functions on Tugende operations, expectations, core values, rules and regulations

  • Participate in the regular performance reviews for the branch staff

  • Responsible for talent development and career planning for staff using tools and resources provided by the Company

  • Request for needed support from head office to ensure effective team and branch operations.

    Customer Service

  • Understand and respond to client’s questions and problems

  • Train other team members, especially the field team to provide good customer service to clients and resolve client complaints within the specified timelines

  • Understand the customer experience by regularly participating in customer activities (e.g. Training, vetting, calls and visits to clients, impounding events, lease completion activities, and lease termination activities when necessary)

  • Ensuring proper and timely assets lease management i.e acquiring necessary documentation and ensuring assets are disbursed on time .

  • Monitor client’s lifecycle from onboarding, payment schedules to final closure of issuance of logbooks.

  • Attracting new customers and expanding customer base in the assigned geographical regions

  • Support Company’s and /or product marketing and information campaigns

    Manage Field Operations

  • Support the collection, recovery process and client’s vetting processes

  • Ensure proper implementation of operations policies and procedures


  • Submit operations status reports to management indicating progress, challenges and way forward

  • Serve as the point of contact for all stakeholder engagements and local business partnership relationships, including regulators.

  • Identify new business areas with the region

    Manage administrative functions for the branch by ensuring:

  • Custodian of all Branch resources and ensure that they are properly utilized.

  • Propose processes, procedures and cost-efficient improvements for branch operations.

  • Ensure a conducive working environment with all the required resources for team productivity.


  • This job description gives a general guideline, and therefore does not include an exhaustive list of all duties and responsibilities


    Knowledge, Experience, Skills and Qualification;

  • Bachelor's Degree or equivalent in Business

  • At least 4+ years' of management or supervisory experience. Prior experience in asset finance/microfinance preferred.

  • Unquestionable degree in integrity and transparency.

  • Riding competence is a requirement for this position and must be obtained prior to start

  • Excellent analytical skills.

  • Highest degree of dependability and commitment.

  • Connect with customers, colleagues and the community, and spot talent in others

  • Fluent in Kiswahili and at least two key local languages of Kenya.

    Personal Attributes and Abilities

  • Innovation: develops new, better or
    significantly different ideas, methods, solutions or initiatives within your role that result in improvement of the departmental output and Tugende as a company.

  • Accountability: holds self and others accountable for all work activities, research and personal actions and decisions, follows through on commitments and focuses on those activities that have the greatest impact on meeting measurable high quality results for the departmental success.

  • Service excellence: knowledge of and ability to put into action customer service concepts, processes, and techniques to access internal and/or external customers’ needs and expectations and meet or exceed those needs and expectations through providing excellent service directly or indirectly.

  • Planning and organizing: develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary.
    Interpersonal relationships: knowledge of and the ability to effectively interact within and across departments/units in a constructive and collaborative manner.

  • Excellent oral and written communication skills: understands effective communication concepts, tools and techniques, ability to effectively transmit, explain complex technical concepts in simple, clear language appropriate to the audience, and receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

  • Professionalism and maintaining the Tugende Employer Brand: maintains high level of professionalism in all correspondence and being empathetic and personable

  • Positive attitude: maintains a mindset of “getting things done” and finding satisfaction in developing sustainable long-term solutions at all times.

  • Flexible and resilient: willingness to travel, work in rural areas in Kenya, flexible in schedule and work hours, seeks direct feedback and sees every challenge as an opportunity to grow.


    What will you gain?

  • Career Trajectory: Someone who does this job can be promoted to; Senior systems developer, Software Applications Manager, Project Manager, Data Manager or Head of I.T Systems and Innovations

  • Hours and compensation: This position is for an ambitious, full-time employee who will take on additional responsibilities and projects as they arise. Tugende offers competitive salaries and benefits that reflect a person’s contributions to the company’s mission and growth.

  • Meaningful Work: Tugende’s work gives entrepreneurs the opportunity to earn a better living for themselves and their families. We are changing Africa’s asset-finance industry by building a sustainable business that ignites financial development. Join us!

  • Great Team: Tugende has a smart, fun, and growing team of ~450 employees. We take our work seriously, but love to joke and have fun. We regularly have fully-paid, voluntary team outings, as well as events for our customers. Our headquarters are in Kampala, Uganda and we are rapidly expanding in East Africa.

    How to Apply

    For more information and job application details, see; Tugende Branch Leader Jobs in Kenya

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