TTC Mobile Wireline Maintenance Quality Control Supervisor Jobs in Nigeria

TTC Mobile Wireline Maintenance Quality Control Supervisor Jobs in Nigeria


Purpose of the Job (Brief)

  • The Team Lead Wire-line maintenance supervises maintenance of fiber optic & civil work activities on the outside plant network.

  • The OSP Supervisor will be involved in the day- to- day maintenance and management of the outside plant, taking into consideration Customer and Local Authority organizations in the maintenance of the fiber outside plant.

  • The role is expected to involve a significant element of on-site attendance.

    Deliverables (Maximum 5-6 key responsibilities)

    Key Activities

  • Point to Point and GPON

  • Fiber Fix Supervision

    Corporate Customers

  • Restore service failures within 3 hours of its occurrence- Acceptance and integration of
    new projects and ensure all open incident tickets are closed within this time-frame.

    Retail Customers

  • Restore service failures within 8 hours of its occurrence.

  • Field to base Communication: Provide prompt feedback on field activities to stakeholders (especially customers) for both corrective and preventive maintenance.

  • Provide prompt update of fiber tickets for break-fix works aimed at resolving customer service.

  • Make request from store and co-ordinates activities around fault resolution.

  • Coordinate issue resolution while ensuring compliance to quality work by the MSP.

  • Ensures all fiber break-fix works are concluded within SLA.

  • Communication detailed Reason-for-Outage to TAC team to enable them close tickets successfully.

  • Preventive Maintenance Proactively track outside plant elements & activities to prevent fiber cuts.

  • Proactively drive MSPs to identify, plan and execute preventive maintenance action on the fiber network.

  • Enforce active engagement of construction works (road and real estate) by MSPs to mitigate damage to fiber infrastructure.

  • Enforce active monitoring of trenching activities by other PTOs along our fiber route.
  • Raise out-to-scope BOMs on PARIC and follow through to approval and execution.

  • Provide operational data for all Corrective and preventive activity on the wire-line Network that feeds into the improvement of fiber break-fix MTTR.

  • Audit, collate and verify information for the fiber wire- line network.

  • Prepare and submit the as-maintained documents after every network activity.

  • Review & Submit change control approvals
    Ensure submission of monthly cabinet utilization report

  • Report Management Ensure weekly preventive reports are done and submitted timely for review by the Maintenance

  • QCs Collation of out-of-scope BOM and supporting document for PO approvals.

  • Preparation of weekly report of cable route condition, surveillance, Field equipment state, etc.

  • Preparation of weekly cable, ODF, Cabinet and MST utilization for resource planning.

    Inventory Management &; Quality Control

  • Documentation of all modification before and after corrective/preventive maintenance (e.g. splice reports, OTDR trace test, straight line diagrams, cabinet utilization reports)

  • Conduct regular assessment of engineering equipment used by MSP’s for field support (Test tool audit)

  • Ensures periodic inspection and maintenance of conduit and Manhole by MSP.

  • Verify and store all acceptance documents from deployment team (e.g splice report sheet, OTDR trace, acceptance test reports).

  • Ensure all Quality Control/acceptance test are done on all maintenance projects

  • Periodic Inspection, maintenance and documentation of ODF and Cabinet at various CO/POP.

  • Inventory Management: ensure availability of maintenance consumables. Trigger reorder before
    stock- out. Ensure repair / return of maintenance equipment.

    Demonstrate (Key
    competencies)


    Educational Qualifications & Functional Skills

  • Academic: University Degree in Telecoms, Engineering or Applied Sciences.

    Functional Skills

  • Proven track records of maintenance and management of metro and/or long distance fiber optic infrastructure.

  • Sound knowledge of telecom industry best practices, norms and technical requirements with
    regard to fiber & civil work maintenance.

  • FTTx and/or P2P fiber deployment and maintenance experience are distinct advantages i.e. fiber termination using fusion splice machines, testing & analyzing fiber links with OTDR and

  • Light Source/Power Meters (LSPM), identifying fiber cores with VFLs.

  • Capable of understanding fiber network architectures, designs & splice plans.

  • An inherent culture of documenting concise and accurate “As-Is” status of network elements and splice configuration, in a consistent manner.

  • Familiarity with the requirements of Health & Safety legislation in Nigeria.

  • Experience in civil works supervision & quality control.

  • Experience in processing ROW License with Local Authorities/State Regulatory Agencies.

  • User experience for Microsoft Office Tools including a good working knowledge of Microsoft
    Project.

  • User experience for Visio/AutoCAD/GIS tools is desired.

  • Excellent communication skills.

  • Ability to solve complex problems in the shortest available time using honed analytical skills.

  • Good interpersonal skills with customers, vendors, team members and local community.

  • Provide adequate leadership to the Maintenance Quality Control team, ensuring the team possess a result-driven orientation for service delivery and customer satisfaction.

  • Ensure end-to-end view/understanding of all infrastructure activities carried out on the outside plant.

  • Provide adequate leadership that drives optimal team performance across board.

  • Display customer centricity in response to requests, project delivery and also outage restoration within stated SLA’s.

    Work Experience

  • At least 2 years in telecommunications industry, with experience in Fiber network
    deployment and outside plant maintenance.

  • Specific Knowledge of Civil Works planning applications with Nigerian Local Authorities.

    Other Requirements

  • Customer Focus

  • Tech savvy

  • Bias for Action

  • Result Oriented

  • Highly innovative

  • Ability to optimize work processes

  • Resilience

  • Self Development

  • Nimble Learning

  • Dimensions

    Financial Dimensions

    Budget

  • PO Approval:

    Other Dimensions

  • No. of vendors: NIL

  • No. of direct reports:

    Impact of position

  • Impact on customers (Please select one of the options below):

  • Type of customers

  • Mainly Internal Mainly External Internal & External

    How to Apply

  • CVS should be forwarded to vacancy@ttcmobileworld.com with Positions indicated as subject.

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