TTC Mobile Field Support Technician Jobs in Nigeria

TTC Mobile Field Support Technician Jobs in Nigeria


Key Activities

Customer Problem Resolution

  • Identifies the root-cause of customer issue and advices on the best cause of action to resolve the issue.

  • Identifies the resources needed to solve the issue and estimates the effort required.

  • Collaborates with other internal functions to ensure availability of resources required to resolve the issue and keep the customer up to date on intervention efforts and relevant timelines.

  • Implements technical solution at customer site while ensuring quality work and customer-satisfaction.

    Safety and Operations

  • Implements technical solution at Point of Presence sites in compliance with approved policies, procedures and work standards.

  • Business Continuity and Disaster Recovery
    Implements disaster recovery plan as and when needed.

  • Facility and Infrastructural Maintenance
    Implements proactive maintenance and sets up system monitoring, to reduce equipment failure and incident response time.

  • Maintains engineering equipment.

  • Diagnoses network and device problems and implements technical or procedural solutions.

  • Performs Quality Control on structured cabling and related projects on all sites and other Facility.

  • Performs inventory of equipment and consumables required on all sites, ensuring availability and repair / return of same.

  • Maintains accurate records of the condition of systems, equipment in all buildings,
    and inspections.

  • Prepares regular reports on all POPs conditions, inspections and work orders as may be necessary.

  • Demonstrate (Key competencies)

    Educational Qualifications & Functional Skills

  • A Bachelor’s degree in Engineering or Technical discipline.

  • 2 years’ relevant experience in the IT/Telecommunications field.

    How to Apply

  • CVS should be forwarded to vacancy@ttcmobileworld.com with Positions indicated as subject.

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