TSC Assistant Director, ICT - Jobs in Kenya

TSC Assistant Director, ICT - Jobs in Kenya

Requirements for Appointment
For appointment to this grade, an officer must have:

(i) Served in the grade of Principal ICT Officer for a minimum period of three (3) years.;
(ii) Bachelor’s degree in any of the following fields: Computer Science/Information
Technology, Electrical/Electronic Engineering or equivalent qualification from a recognized institution;
(iii) Master’s degree in any of the following fields: Computer Science/Information Technology/Systems, Electrical/Electronic Engineering or other degree with or equivalent qualification from a recognized institution;
(iv) Certification in Cisco Certified Network Professional Routing and Switching CCNP(R/S), Dell Certified Professional, VMWare Professional, CCNA Security. or equivalent qualification from a recognized institution;
Certification in any of the following professions: Cisco Certified Network Associate
(CCNA)/Certified Information Systems Auditor (CISA) certification/ Certified
Information Systems Security Professional (CISSP) CCIE (Security), Certified
Information Security Expert (CISE), Certified Ethical Hacker (CEH), CHP plus
Proficiency on at least one professional certification e.g. Firewall appliance (UTM),
ASA or CCSA and antivirus training certification or equivalent qualification from a
recognized institution;
Accredited Project Management qualification(s) e.g. Prince2 Foundation,
Prince2 Practitioner and Prince2 Agile Practitioner or equivalent qualification
for a recognized institution plus any of the following Service Management
Course: ITIL Foundation, ITIL Practitioner, ITIL Intermediate or equivalent
qualification from a recognized institution;
(v) Certificate in Senior Management Course lasting not less than four (4) weeks from a recognized institution;
(vi) Met the requirements of Chapter six (6) of the Constitution; and
(vii) Demonstrated merit and ability as reflected in work performance and results. Duties and

Responsibilities An officer at this level may be deployed to carry out system support functions or
infrastructure support functions.

Duties and responsibilities will entail: -

System Support

(i)Providing input in the preparation of ICT Policy and the strategic and operational plans for the Directorate;
(ii) Providing strategic and tactical direction for software designing, development, implementation, configuration and usage initiatives that integrate and supplement the enterprise applications;
(iii) Performing systems analyst activities and making recommendations in areas that require a high level of technical competency;
(iv) Developing the IS team to ensure their skill sets align with the job requirements as per the career progression guideline;
(v) Managing all the activities of the IS Software group including system implementation, development, integration, troubleshooting, support, analytics and reporting;
(vi) Ensuring the delivery of efficient ICT services and effective ICT Projects Management;
(vii) Leading and directing teams to make sure that service level agreements
(SLAs) and operational level agreements (OLAs) are in place with both external and internal teams;
(viii) Ensuring all contractors carry out processes to ICT industry standards in all the projects being carried out;
(ix) Planning, scheduling the testing, deployment of new system and services release;
(x) Mentoring and directing team members for timely completion of assigned ICT projects and services;
(xi) Performing root cause analysis of infrastructure problems and develop resolution plans;
(xii) Performing incident analysis and suggest action items;
(xiii) Maintaining all documentations for deployment, maintenance, upgrades, and problem resolution activities;
(xiv) Acting as a primary contact for all customer queries and issues;
(xv) Ensuring that the PC/Laptop deployment and decommissioning processes are seamless;
(xvi) Ensuring that all the training materials are produced and meet the required quality;
(xvii) Designing and implementing procedures and applications of helpdesk system and monitoring tools, researching alternative solutions and products.

Infrastructure Support

(i)Developing policies and procedures for all IT infrastructure operating environments;
(ii) Working across operations, incident response, risk and compliance and product security teams to solve critical security problems;
(iii) Researching emerging technologies and maintain awareness of current security risks in support of security enhancement and development efforts;
(iv) Designing, developing and implementing security solutions;
(v) Conducting analysis, research and recommend means of mitigating existing controls based on prevailing detected threats;
(vi) Enforcing compliance across operational business applications against documented policies and baselines;
(vii) Defining, recommending and managing cyber security controls for business initiatives and projects;
(viii) Conducting threat vulnerability assessments and recommend remediation
(ix) Researching, implementing and maintaining new integrations with Security Tools and Technology;
(x) Overseeing cyber security intelligence, incident response and cyber resilience management;
(xi) Validating baseline security configurations for operating systems, applications, databases, networking and communications equipment in line with Commission’s ICT standards;
(xii) Engaging with third-party vendors to evaluate new security products or as part of a security due diligence process;
(xiii) Developing and maintaining Cyber Security Education & Awareness programmes;
(xiv) Defining security configuration and operations standards for security systems and applications;
(xv) Providing day-to-day oversight and management of data centers, data
networks, telecommunications infrastructure and technical facilities for the Commission;
(xvi) Managing critical data center and infrastructure operations, including oversight of related infrastructure activities as per the project life cycle;
(xvii) Establishing high performance and optimized data center, network
operations center and telecommunication infrastructure, facilities and services;
(xviii) Managing external vendor relationships with contract administrators to review, negotiate, and revise relevant contracts;
(xix) Overseeing the management of service level agreements (SLAs) with vendors and service provides;
(xx) Reporting key metrics on data center and network/telecommunication infrastructure operational activity;
(xxi) Managing and overseeing the maintenance of all assets for the data center, networks, telecommunications and other infrastructure; and (xxii) Establishing plans and policies to support the Commission’s Continuity of Operations (COOP) plans and business disaster recovery plans.

Competencies Required
1. Ability to lead teams;
2. Planning and analytical skills;
3. Mentoring, coaching and leadership skills;
4. Ability to work under pressure, prioritize and multi-task;
5. Good communication skills and Counselling Skills
6. Excellent interpersonal skills

The terms and remuneration benefits for this Grade:
  • Basic Salary Scale: Kshs.137,460 – Kshs.167,098
  • House Allowance: Kshs.45,000
  • Commuter Allowance: Kshs.12,000
  • Leave Allowance: As provided in TSC Secretariat
  • Annual Leave: 30 working days per calendar year
  • Medical Cover: As provided in the TSC Secretariat Medical Scheme
  • Terms of Service: Five (5) years contract renewable once subject to satisfactory performance.

    How to apply
    For more information and job application details, see; TSC Assistant Director, ICT Jobs in Kenya

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