Tranter IT Infrastructure Services Limited Onsite IT Service Desk Officer Jobs in Nigeria

Tranter IT Infrastructure Services Limited Onsite IT Service Desk Officer Jobs in Nigeria

TITIS is Tranter IT Infrastructure Services Limited, it is a spin-off of Tranter International Company.

Tranter International Company was incorporated in November 1989 under the laws of the Federal Republic of Nigeria.

The Company's registered address is at 3/6, Alhaji Adejumo Avenue, Ilupeju Industrial Estate, Lagos State, Nigeria

Location: Enugu

Employment Type: Full-time

Key Duties and Responsibilities

Monitor and respond quickly and effectively to requests received through the IT Service Management tool (ServiceNow)

Respond to customer queries by phone and email

Create step-by-step training material (one-point lessons) with screenshots for use by business users where required

Provide technical assistance and support for concerns and issues related to systems, software, and hardware

Maintain conformance of computer systems

Where required, participate in engagement sessions to determine root cause of recurring issues.

Minimum Educational Requirements

University Degree in Computer Science or related discipline.

Minimum Work Experience

3 years working experience in Information Technology and computer networking

Working experience in IT service management

Experience working in an FMCG environment is a plus.

Knowledge and Skill Requirements

Knowledge of IT Service Management (ITIL)

Knowledge of Cisco networking

(CCNA)

Computer network configuration and troubleshooting skills

Office 365 and windows operating system support skills

Knowledge of power platform a plus.

Application Closing Date
20th December, 2022.

How to Apply

Interested and qualified candidates should forward their CV to: recruitment@tranter-it.com using the position as the subject of the email.

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