Toyota Kenya Service Manager (Hino) Jobs in Nairobi

Toyota Kenya Service Manager (Hino) Jobs in Nairobi

Direct Reports:
  • Workshop Manager – Nairobi Hino Branch
  • Field Service Consultants
  • Fleet Supervisors

    Job Purpose:
  • Develop and implement an aftersales strategy that ensures the delivery of quality and timely aftersales services to Hino customers across the country
  • Ensure Dealer and Distributor CSI targets are consistently achieved
  • Ensure achievement of the Toyota Kenya Hino business revenue and profitability targets
  • Provide Service and Technical support to the Hino aftersales network:
  • Hino Nairobi Branch,
  • Toyota Kenya Multi brand branches,
  • Authorised Service Centres

    Key Responsibilities:
  • Develop short/medium and long range strategic plans and budgets
  • Develop and execute Hino aftersales strategies to support consistent achievement of the service targets
  • Develop and execute Hino aftersales marketing strategies in liaison with Group Marketing team and Marketing agencies
  • Development of an efficient Hino aftersales network – Toyota Kenya Branches, dealers and Authorised service outlets
  • Technical capacity and capability enhancement
  • Develop and execute strategic plans and annual budgets
  • Develop and implement action plans to guide successful achievement of set targets – revenue, profitability, throughput, productivity/efficiency/ utilization, absorption rates for all service outlets
  • Manage and Control the service budget to ensure efficiency in utilization of resources and compliance with budget
  • Coordinate credit management for the service department to ensure debts owed to Toyota Kenya Hino are recovered in a timely manner in line with the Toyota Kenya credit management guidelines
  • Nurture, coach and develop employees to attain high motivation and performance
  • Provide effective leadership to enhance communication, teamwork and participation
  • Manage team’s performance:
  • Establish career development plans,
  • Establish Successions plans
  • Establish and implement training programmes to achieve and sustain excellent results and individual career growth
  • Establish performance and customer oriented incentive schemes
  • Promote 5S awareness and discipline across the teams (Anzen)
  • Promote continuous improvement – kaizen spirit in all the teams
  • Ensure team complies with company’s policies, procedures, regulations and standards
  • Review standard operating procedures (SOP) and policies to align to best practice/ global benchmarks and ensure compliance
  • Timely implementation of strategies and action plans
  • Review all systems and implement improvements
  • Ensure compliance with statutory requirements and Manufacturers standards.
  • Ensure availability and use of correct tools and Equipment in all service operations. Reinforce through strict implementation of service development manuals
  • Review and approve supplier orders and payments in line with Toyota Kenya Policies and procedures to foster close relationship with all partners
  • Build customer loyalty and trust by being a strong advocate for customers’ interest.
  • Position self and function as a bedrock of support for customer’s technical problems, including offering customer advice on effective measures to pre-empt
    potential problems
  • Enhance customer satisfaction through innovative service offers and timely resolution of customer complaints in a fair and equitable manner.
  • Administer warranty budget to promote Hino as a fair, caring and responsible brand
  • Rapid Implementation of all product campaigns (Special service campaigns and any other product improvement campaigns) for full customer satisfaction with the Hino products
  • Develop action plans to consistently achieve and grow customer retention rates
  • Grow market share of genuine spare parts
  • Develop aggressive service and spare parts marketing strategies for new and fleet business
  • Quick resolution of all field product problems working closely with both HML / Local Engineering teams and body builders
  • Raise field product problem reports and follow-up for quick resolution with HML, AMS and Local Engineering teams
  • Provide continuous input to the product planning and development function to ensure existing and new products meet or exceed customer expectations

    Key Relationships:
  • Toyota Kenya General Managers
  • Departmental Managers
  • Team Leaders
  • Marketing team
  • Human Resources Department
  • Engineering – Body building and product planning Engineers
  • Hino Sales Team
  • Hino aftersales Team
  • Finance Team

    Qualifications / Skills / Knowledge Required:
  • Bachelor’s Degree or High National Diploma in Automotive / Mechanical /Plant Engineering
  • Minimum 10 years’ experience in Automotive industry preferably in Engineering or Aftersales operations or Customer service
  • Post graduate business degree will be an added advantage

  • Deep knowledge and passion in Automotive technology and emerging designs and trends
  • Financial Management
  • Human resource Management
  • Business Acumen
  • Strategic Agility
  • Problem solving skills
  • Resilience
  • Strong customer focus
  • Excellent communication and presentation skills
  • A strong team player and ability to manage conflict and diversity
  • Pleasant and out-going personality with proven ability to build strong long term networks and relationships
  • A strong team player, able to manage conflicts and diversity
  • Excellent communication and presentation skills both written and spoken
  • Strong customer focus

    How to Apply
  • If you meet the requirements, kindly forward your application enclosing a detailed word version of your curriculum vitae together with a cover letter by 11th May 2019 to
  • Please indicate Service Manager – Hino as the header of your email.
  • We are an equal opportunity employer

    Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.

    Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.

    Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!

  • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to Jobs Kenya.

    Scholarship 2019/20

    Undergraduate Scholarships 2019/2020
    Masters Scholarships,
    PhD Scholarships,
    International Scholarships.