Total Health Trust Limited Graduate Contact Centre Agent Jobs in Nigeria

Job Description

Receive calls from members or employer groups and providers and prospective clients

To receive calls from providers and have first call resolution on pre-authorization queries for limited and straight forward cases or route the query to the correct department for call resolution

To receive Employer group calls and to resolve queries relating to the specific group or members within the group and route the query to the correct department for call resolution in the more complex cases

To receive and resolve all member related calls and to ensure that all complaints and queries are resolved on first call resolution or escalate the query for resolution

To receive calls from prospective clients and re-route the calls to the Sales and Distribution department ensuring that prospective clients receive the best service

To log inquiries for all calls relating to registered providers, Clients, and members

To follow up on specific cases as distributed by the manager to ensure a value-added service offering

To adhere to and live the organizational value

Requirements

Candidates should possess a Bachelor Degree qualification with 1-2 years work experience.

Other Requirements:

Good

organizational and planning capabilities

Innovative and quick thinking capabilities

Innovativeness

Adaptive

Decision Making skills

Integrity

Ability to work under pressure

Adaptive, expertise, Result-Oriented, Relationship Skill

Working with people

Strategic

How to Apply

For more information and job application details, see; Total Health Trust Limited Graduate Contact Centre Agent Jobs in Nigeria

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