Total Card Assistant Jobs in Uganda

Total Card Assistant Jobs in Uganda



Job Description

  • Assist the project team in preparing client roll out plan.

  • Regular follow up to ensure training needs are assessed and met

  • Assist Customers during the pilot process from start to end of transaction.

  • Ensure all requests are sent to Back office for processing and inform customer about processing time

  • Give timely feedback on deployment progress and station staff training
    identify training needs and familiarize station staff with new castle EPTs and their interface

  • Run demos for onsite and offsite trainings for Customer Attendants, Supervisors, Dealers (pilot and live)

  • Assist CSEs in carrying out on site trainings for Myfuel+ and develop commissioning checklist.

  • Identify dealer training needs and formally communicate on impact of change in transaction process on dealers.

  • Conduct basic on-site training for dealer on internet basic information provided by project team, TFTS

  • Report any gaps between current (Tom card) and Myfuel+ customer journey and report to the project team accordingly.

  • Identify changes in extranet and card application process and train existing clients.

  • Ensure all requests are sent to Back office for processing and inform customer about processing time

  • Send forms for blocked card requests or change in parameters by email

    Candidate profile

  • Minimum qualification of a Bachelors’ degree in Information Technology, Business Computing and Computer Science

  • Data collection and management skills

  • At least one year of working experience in a fast-paced environment

  • Interest in information/ database systems

  • High levels of integrity, ability to work independently and in a team.

  • Effective communication skills.

  • Willing to travel within the country when need arises.

    How to Apply

    For more information and job application details, see; Total Card Assistant Jobs in Uganda

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