Tizeti Network Limited Quality Assurance Analyst Jobs in Nigeria
Tizeti Network Limited Quality Assurance Analyst Jobs in NigeriaJob DescriptionEnsure that set standards on call and email handling are met and are handled with excellence.
Monitor all incoming/outgoing calls and provide regular feedback for training, coaching & mentoring.
Daily monitoring and evaluation of agents’ activities on all Contact Center channels (Emails, Telephone, Live chat etc.)
Deliver a consistent approach to standardizing customer interactions.
Train/coach agents to develop and imbibe excellent call handling skills.
Develop standard scripts for calls.
Plan and foresee potential business and operational risks. Initiate plans and actions to mitigate/protect the company.
Standardize and Co-ordinate outbound communication campaigns across all touch points by utilizing various methods (Personalized letters, email, SMS).
Prepare and submit bi-weekly and monthly call quality assessment reports for all agents.
First Degree in any discipline
A Master’s Degree or other professional qualification will be an added advantage
1-3 years cognate experience
Knowledge of call center structures, policies, and procedures.
Knowledge of customer service and service level monitoring.
Knowledge of all Company’s full range of products.
Knowledge of regulations governing the management of products and services.
Knowledge of what constitutes effective service delivery.
How to Apply
For more information and job application details, see; Tizeti Network Limited Quality Assurance Analyst Jobs in Nigeria
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