Tizeti Network Limited Customer Support Representatives Jobs in Nigeria

Tizeti Network Limited Customer Support Representatives Jobs in Nigeria


Job Description

  • Receiving or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

  • Building lasting relationships with clients and other call centre team members based on trust and reliability.

  • Utilizing software, databases, scripts, and tools appropriately.

  • Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.

  • Taking sales or recommendations for products or services that may better suit client needs.

  • Taking part in training and other learning opportunities to expand knowledge of the company and position.

  • Adhering to all company policies and procedures.

    Requirements

  • Applicants must have at least a 2.1 or HND in Administration or related fields.

  • Sound knowledge of Customer management (ITIL is an added advantage)

  • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.

  • Understanding of company products, services, and policies.

  • Proficiency with computers, especially with CRM software, and strong typing
    skills.

  • Ability to ask prying questions and diffuse tense situations.

  • Strong time management and decision-making skills.

  • Applicant must have at 2-3 years working experience.


  • Adaptability and accountability.

  • Fluency in multiple languages may be desired.

    How to Apply

    For more information and job application details, see; Tizeti Network Limited Customer Support Representatives Jobs in Nigeria

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