Tizeti Network Limited Customer Service Manager Jobs in Nigeria

Tizeti Network Limited Customer Service Manager Jobs in Nigeria

Job Brief

  • Tizeti is looking for an experienced Customer Service Manager who will drive excellence in customer service and promote this idea through the organization.

  • Manage customer service agents and monitoring their performance.

  • The goal is to keep the department running in an efficient manner to increase customer satisfaction, loyalty and retention and exceed customers expectation.


  • Improve customer service experience, create engaged customers and facilitate organic growth

  • Take ownership of customers issues and ensure problems are followed through to resolution

  • Set clear goals and deploy strategies (procedures, policies and standards) that will be drive departments focus toward Tizeti’s mission

  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

  • Keep ahead of industry’s development and apply best practices to areas of improvement

  • Control resources and utilize assets to achieve qualitative and quantitative targets in terms of retention numbers, average handling time, average wait times etc.

  • Adhered to and manage the approved budget

  • Maintain an orderly work flow and team schedule

  • Anticipate and resolve customer service issues

  • Plans, monitors, appraises and review job contributions of team members.


  • B.Sc./BA (2.1) in Business Administration, Mass Communications or relevant field. MBA will be highly desirable.

  • A minimum of 5years proven work experience as
    a customer service manager, retail manager

  • Strong client facing and communications skills

  • Excellent knowledge of management methods and technique

  • Proficiency in English. Another language will be an added advantage.

  • Excellent in written and verbal communication skills

  • Ability to think strategically and to lead

  • Advanced troubleshooting, multi-tasking skills

  • Highly self-motivated

  • Customer focused for positive customer experience and resolution

    How to Apply

    For more information and job application details, see; Tizeti Network Limited Customer Service Manager Jobs in Nigeria

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