Tizeti Network Limited Customer Service Manager Jobs in Nigeria

Tizeti Network Limited Customer Service Manager Jobs in Nigeria


Job Brief

  • Tizeti is looking for an experienced Customer Service Manager who will drive excellence in customer service and promote this idea through the organization.

  • Manage customer service agents and monitoring their performance.

  • The goal is to keep the department running in an efficient manner to increase customer satisfaction, loyalty and retention and exceed customers expectation.

    Responsibilities

  • Improve customer service experience, create engaged customers and facilitate organic growth

  • Take ownership of customers issues and ensure problems are followed through to resolution

  • Set clear goals and deploy strategies (procedures, policies and standards) that will be drive departments focus toward Tizeti’s mission

  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

  • Keep ahead of industry’s development and apply best practices to areas of improvement

  • Control resources and utilize assets to achieve qualitative and quantitative targets in terms of retention numbers, average handling time, average wait times etc.

  • Adhered to and manage the approved budget

  • Maintain an orderly work flow and team schedule

  • Anticipate and resolve customer service issues

  • Plans, monitors, appraises and review job contributions of team members.

    Requirements

  • B.Sc./BA (2.1) in Business Administration, Mass Communications or relevant field. MBA will be highly desirable.

  • A minimum of 5years proven work experience as
    a customer service manager, retail manager

  • Strong client facing and communications skills

  • Excellent knowledge of management methods and technique

  • Proficiency in English. Another language will be an added advantage.

  • Excellent in written and verbal communication skills

  • Ability to think strategically and to lead

  • Advanced troubleshooting, multi-tasking skills

  • Highly self-motivated

  • Customer focused for positive customer experience and resolution

    How to Apply

    For more information and job application details, see; Tizeti Network Limited Customer Service Manager Jobs in Nigeria

    Find Latest Jobs in Nigeria Today - Recruitment in Nigeria Job - Nigerian Jobs - in Nigeria - Job Vacancies in Nigeria

    Search our career portal & find the latest Nigerian job positions,career opportunities & jobs in Nigeria.

    Jobs in Nigeria - banking jobs in Nigeria, IT jobs in Nigeria,accounting jobs in Nigeria, NGO jobsin Nigeria, business administration in Nigeria, ICT jobs in Nigeria, UN jobs in Nigeria,procurement jobs in Nigeria, education jobs in Nigeria, hospital jobs in Nigeria, human resources jobs in Nigeria, engineering jobs in Nigeria, teaching jobs in Nigeria, and other careers in Nigeria.

    Oil and Gas job vacancies in Nigeria, MTN jobs in Nigeria, job vacancies in Nigeria for fresh graduates.

    Federal government jobs in Nigeria, job vacancies in Nigeria Federal Civil Service.

    Find your dream job from 1000s of vacancies in Nigeria posted and updated daily - click here!

  • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to NGO Jobs in Africa.

    Scholarship 2020/21

    Undergraduate Scholarships 2020/2021
    Masters Scholarships,
    PhD Scholarships,
    International Scholarships.