TheJitu IT Help Desk Support Jobs in Kenya

TheJitu IT Help Desk Support Jobs in Kenya



Key Responsibilities

  • Provide level one helpdesk support to clients via Jira and Tiger paw ticketing systems and, if necessary, follow up over the phone and via ConnectWise.

  • Troubleshoot and support Windows and Mac OS users.

  • Install and troubleshoot printer-related issues.

  • Create and maintain user accounts in the AD and O365.

  • Help in installing applications and giving end-user access to systems.

  • Watch over and take care of any unassigned queues in the ticketing system.

  • Utilize preset service levels to close tickets.

  • Study, identify, and diagnose flaws and symptoms using standard methods and procedures to restore service and user equipment.

  • Carry out additional tasks as needed.

    Key Competencies/Skills

  • Strong practical expertise with Active Directory.

  • Technical support experience in a fast-paced, constantly changing workplace.

  • Experience working with ticketing systems such as Tiger Paw, Jira, and Freshdesk.

  • Experience in end-user support using tools such as Comodo and ConnectWise.

  • Excellent communication and customer service abilities.

  • Support experience for an environment with Windows, Linux, and Mac Operating Systems.

  • The ability to communicate technical knowledge to business units without technical expertise.

    Required Qualifications & Experience

  • 1-2 years experience in a fast-paced IT support environment.

  • Bachelor's degree, preferably in IT and Computer Science or equivalent.

  • Good communication and documentation skills.

  • Strong software knowledge.

  • Readiness to work in flexible hours (day or night shifts).

    How to Apply

    For more information and job application details, see; TheJitu IT Help Desk Support Jobs in Kenya

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