The Concept Group FCS Technical Support Officer Jobs in Nigeria

The Concept Group FCS Technical Support Officer Jobs in Nigeria



Job Description
  • Diagnose, troubleshoot, and identify solutions to resolve software and hardware issues
    Work closely with the Research & Development Technical support officer to optimize client satisfaction
  • Account setup, onboarding for new FCS clients
  • Communication of updates and training clients on the solution features
  • Guide clients on the usage of platform features with the use of written instructions and technical manuals.
  • Communicate with client properly to quickly understand source of problem
  • Resolve issues and provide accurate feedback to clients within agreed time limits
  • Guide clients in resolving technical issues through a series of actions either via phone, email or chat
  • Properly escalate unresolved issues to appropriate internal teams (e.g. Research & development, implementation etc.)
  • Provide support to implementation engineers on the field based on diagnosis done to ensure seamless resolution of hardware issues
  • Work closely with Research & Development, Recovery & Control, Implementation, Customer Support teams to optimize operations
  • Refer to internal documentation to provide accurate technical solutions
  • Ensure all issues are properly logged as well as prioritize and manage several technical issues open at one time
  • Follow up with clients to ensure their platform interfaces are fully functional after troubleshooting
  • Prepare and share FCS theft analysis report periodically with clients and internal teams
  • Prepare other reports like health check reports, unit/client success rate report etc. for internals teams and clients
    accurately and on time
  • Document technical knowledge and client preferences in the form of notes and manuals
  • Maintain cordial relationships with clients

    Job Knowledge
  • B.Sc in Electrical Electronics Engineering, IT, Computer Engineering or any relevant field.
  • Minimum of 1 year and above experience with a Technical support background.
  • An interest in analyzing data to draw insights and problem solving to ensure client satisfaction.
  • Good understanding of electronics, computers systems and software platforms.

    How to Apply

    For more information and job application details, see; The Concept Group FCS Technical Support Officer Jobs in Nigeria

    Find Latest Jobs in Nigeria Today - Recruitment in Nigeria Job - Nigerian Jobs - in Nigeria - Job Vacancies in Nigeria

    Search our career portal & find the latest Nigerian job positions, career opportunities & jobs in Nigeria.

    Jobs in Nigeria - banking jobs in Nigeria, IT jobs in Nigeria, accounting jobs in Nigeria, NGO jobs in Nigeria, business administration in Nigeria, ICT jobs in Nigeria, UN jobs in Nigeria, procurement jobs in Nigeria, education jobs in Nigeria, hospital jobs in Nigeria, human resources jobs in Nigeria, engineering jobs in Nigeria, teaching jobs in Nigeria, and other careers in Nigeria.

    Oil and Gas job vacancies in Nigeria, MTN jobs in Nigeria, job vacancies in Nigeria for fresh graduates.

    Federal government jobs in Nigeria, job vacancies in Nigeria Federal Civil Service.

    Find your dream job from 1000s of vacancies in Nigeria posted and updated daily - click here!

  • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to 1 Best Africa Jobs.