TFG The Foschini Group Facilitator: Learning and Development Jobs in South Africa

TFG The Foschini Group Facilitator: Learning and Development Jobs in South Africa

Position Description:

An exciting position exists within the Financial Services Credit Operations department for a self-motivated and assertive individual to lead, manage and guide the training and assessment of all new hires and existing staff within a fast-paced contact centre environment.

Working for TFG means; working with highly talented professional individuals, who are passionate about collaboration, creativity and working towards successful customer experiences.

Your responsibilities would include:

  • Induction for new recruits

  • Providing key data and metrics for monthly training reports for management forums

  • Ensuring training encompasses compliance standards & legislative requirements and that agents are aware thereof and trained to adhere to and meet agreed quality benchmarks

  • Coaching and reinforcement of theory and practical training

  • Create and develop relevant, appropriate training material and assessments

  • Ensuring that assessment reports are analysed & compiled timeously and accurately to provide feedback on individual trainees

  • To ensure that company and department policies, procedures and compliance aspects are adhered to during training

  • Monitoring and perform on-going evaluation of training quality and continue assessing effectiveness of training provided

  • Ensuring design standards are defined, measured, analysed, improved and controlled for every learning intervention

  • Delivering key training projects as they arise
    Managing all administration and training records

  • Working closely with business to ensure delivery of best solutions to meet the business need

  • Planning and managing workload in a flexible manner to meet deadlines

  • To connect with the client to establish the learning need / requirement; actively facilitating and participating in brainstorming sessions to refine the scope the work and build and design content.

    Let’s see how you measure up….

  • Do you work well under pressure with minimal supervision?

  • Are you results and process orientated?

  • Can you
    take ownership and develop solutions for key business challenges

  • Do you have the ability to work independently and as part of a team

  • Are you highly organised and efficient with good time management skills?

  • Can you liaise at all levels of the business and have excellent business communication skills (oral, written and presentation skills).

  • Do you eat data for breakfast and are you able to analyse the data?

  • Can you interpret key legislation BBBEE, Skills Development and Employment Equity?

  • Are you resilient and have a great deal of emotional competence

  • Do you have an investigative mind and a confident, energetic personality?

  • Can you deal with a highly pressurised ever changing environment

    The ideal candidate will need:

  • Matric with any relevant tertiary qualifications in Human Resources

  • Minimum of +- 2 - 4 years’ experience in within a contact centre environment, specifically focused on financial services industry will be a major advantage

  • Ideally the person would have Instructional Design experience will be an advantage

  • Report writing

  • Ideally the individual will need to have a knowledge of relevant legislations and regulations – BCEA, Labour Relations, POPIA, TCF

    How to Apply

    For more information and job application details, see; TFG The Foschini Group Facilitator: Learning and Development Jobs in South Africa

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