Terawork Resolution / Service Manager (Telecommunications) Jobs in Nigeria

Terawork Resolution / Service Manager (Telecommunications) Jobs in Nigeria

Job Responsibilities
  • Develop and implement strategies to ensure effective and efficient resolution of telecommunication service issues.
  • Lead and supervise a team of Network telecommunication executives in identifying and resolving telecommunications service issues.
  • Develop and implement service plans to ensure customer satisfaction.
  • Work closely with cross-functional teams to ensure timely and effective communication of service issues and resolutions to customers.
  • Establish and maintain strong relationships with customers, vendors and other stakeholders to ensure service level agreements are met or exceeded.
  • Ensure working practices are well defined and operational with minimal disruption using technology to improve efficiency as appropriate
  • Monitor and report on key performance indicators and service level agreements, making recommendations for improvement where necessary.
  • Manage and coordinate the delivery of training and development programs for the team to improve their technical skills and performance.
  • Ensure compliance with company policies, procedures and guidelines, and applicable laws and regulations.
  • Remain aware of new product developments in the area of network technology providing input and tactical direction to the business on customer service and support challenges
  • Continuously assess and improve processes to optimize service delivery and increase efficiency.
  • Other responsibilities as reasonably assigned by the company.

    Required Qualifications
  • Minimum of HND in Computer Science or a related field.
  • 5+ years of experience in network administration and leadership roles.
  • At least 5 years of experience in telecommunications or Fiber Optics.
  • CCNA or equivalent technical qualification.
  • Strong problem-solving, critical thinking, and decision-making skills.
  • Excellent communication skills, with the ability to explain
    complex technical information in a clear and concise manner to team members and stakeholders.
  • Experienced and conversant in Service Level Agreements and Operational Schedules.
  • A good working knowledge of TCP/IP.
  • Ability to prioritize and meet deadlines in a fast-paced environment.
  • Strong attention to detail and ability to maintain accuracy in a high-pressure environment.
  • Demonstrated ability to drive change and innovation.
  • Ability to work independently and as part of a team, and to establish and maintain effective working relationships with a variety of internal and external stakeholders.

    How to Apply

    Interested and qualified candidates should send their CV to: talent@terawork.com using the Job Title as the subject of the mail.

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