Telkom Training and Compliance Manager Jobs in Kenya
Telkom Training and Compliance Manager Jobs in Kenya
Role PurposeWe are seeking an individual who is dynamic by nature and passionate with a track record of delivering results to join our team.
This role is responsible for developing and implementing the training and development plan in line with the consumer strategy to develop the skills of the customer facing teams.
Key Duties and Responsibilities
Ensure the delivery of learning interventions will contribute to customer satisfaction, retention and activation.
Gather internal and external learning interventions requirements from stakeholders and customer surveys
Oversee the development and testing of training content for learning interventions
Plan, monitor and execute the delivery of learning interventions
Conduct regular audits to check compliance to processes and procedures as well as understanding of Telkom products and services
Articulate and draft actual on field scenarios and share with teams
Identifying site-specific knowledge gaps through observations, focus groups, quality checks, and data analysis and propose specific training topics based on findings.
Managing the Sales Training budget
Monitoring, tracking and reporting on training completion and success metrics.
Working with Team Managers, Subject Matter Experts (SMEs), and other key stakeholders to identify target audience training needs and deliver learning modules against required training timelines.
Manage onboarding of sales personnel, coaching and buddy initiatives within the sales
team to drive optimal performance
Academic background & Professional Knowledge
Bachelor’s degree in a STEM field or Business field.
Here Are The Skills We Are Looking For
3 - 6 years’ experience in Sales Training & Development
Experience in Sales operations or Sales Management
Experience in a Telecommunications or FMCG mass market sales environment
Experience working with remote/ distributed teams
Previous experience in deploying blended learning solutions
Competencies
Customer focus
Attention to detail
Good organizational skills
Strong problem-solving skills and the abilities to analyze quantitatively, scope technical requirements and effectively prioritize program deliverable
Communication skills for the purpose of knowledge transfer and skill development, including superior skill in explaining technical topics to novices and collaborating with subject matter experts and managers
How to Apply
For more information and job application details, see; Telkom Training and Compliance Manager Jobs in Kenya
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