Telkom Technical Support Specialist Jobs in Nairobi, Kenya

Telkom Technical Support Specialist Jobs in Nairobi, Kenya


Telkom Kenya

Position:

  • Technical Support Specialist

    Region:

  • Nairobi

    Reporting to:

  • Senior Manager Mobile Financial Services

    Department:

  • Technology Division

    Telkom connects the people that keep Kenya on the move. It does this by providing integrated telecommunications solutions to individuals, Small and Medium-sized Enterprises (SMEs), Government and large corporates in Kenya, drawing from a diverse solutions suite that includes voice, data, mobile money as well as network services.

    Powered by its vast fibre optic infrastructure, it is also a major provider of wholesale, carrier-to-carrier traffic within the country and the region.

    About This Role: We are seeking an individual who is dynamic by nature and passionate about people with a track record of delivering results to join our Technology team.
    The incumbent will be responsible for the administration and support of services within MFS.

    This is a key role in the overall execution of the Technology strategy and will require an individual with excellent communication and analytical skills.

    Responsibilities

  • Provide technical support for both hardware and software issues users encounter.
  • Manage configuration and operation of software applications within Mobile Financial Services domain.
  • Automation of complex, manual and error-prone processes.
  • Monitor the daily performance of services/applications and respond immediately to security or usability concerns.
  • Manage application, database and network systems to ensure high availability and quality of services.
  • New requirements elicitation, analysis and documentation.
  • Provide proactive and reactive data, application and hardware management support.
  • Upgrade systems and processes as required for enhanced functionality and security issue resolution.
  • Work with various teams to prepare a technology roadmap and be responsible for delivery of the same.
  • Manage vendors to ensure delivery of product
    & service quality.
  • Onboard and support integration partners in a bid to build a digital payments ecosystem.
    Report on project status, and service performance regularly.
  • Respond to and resolve help desk requests.

    Requirements for the job

  • Bachelor of Science Degree in Computer Science, Computer Engineering, Information Technology or a related technical field from accredited university.
  • A minimum of 2 years’ experience in the telecommunications industry
  • Proven working experience as a system administrator on Unix/Linux.
  • Proven working experience as a network administrator (Cisco certification).
  • Hands-on experience with database standards and end user applications (Oracle, MYSQL, POSTGRESSQL, Cassandra, MongoDB).
  • Excellent knowledge of data backup, recovery, security and integrity.

    Professional Skills:

  • Familiarity with database design, documentation and coding.
  • Problem solving skills and ability to think algorithmically
  • Excellent communication skills.

    How to Apply

  • Application should be sent by 23rd October 2018, please provide an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees.
  • Apply through recruitment@telkom.co.ke and ensure the job title is quoted on the subject field.
  • Only shortlisted candidates will be contacted.
  • Telkom Kenya is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to tribe, religion, gender, age or disability.

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