Telkom IT Specialist Job in Nairobi, Kenya


  • IT Specialist – BI and Mediation


  • Nairobi

    Reporting to:

  • Manager – IT Billing Support


  • 3


  • Technology Division

    Who We Are:

  • Telkom connects the people that keep Kenya on the move. It does this by providing integrated telecommunications solutions to individuals, Small and Medium-sized Enterprises (SMEs), Government and large corporates in Kenya, drawing from a diverse solutions suite that includes voice, data, mobile money as well as network services.
  • Powered by its vast fibre optic infrastructure, it is also a major provider of wholesale, carrier-to-carrier traffic within the country and the region.

    About This Role:

  • We are seeking an individual who is dynamic by nature and passionate about people with a track record of delivering results to join our IT Team.
  • The job holder will be required to administer and support BI and Mediation applications.
  • In addition he/she should ensure that all the applications are available 24/7 with up to date information and liaise with the business to ensure expectations are met on time.

    What You Will Do

  • Monitor BI and Mediation applications ensuring that all downstream applications receive inputs.
  • Perform data catch-up and other corrective actions in the event of faults.
  • Perform data quality and consistency checks on data in the BI and Mediation applications.
  • Generate and circulate daily, weekly and monthly application QOS reports
  • System administration of BI and Mediation system by ensuring system and user configurations are set up correctly.
  • Handling business requests which involves carrying out feasibility study and implementation on BI & Mediation systems
  • Perform troubleshooting, first/second level support and resolution of issues with respective system vendors
  • Document BI and Mediation processes/systems and ensure they are up to date
  • Project involvement in procuring and implementation of BI and Mediation systems / upgrades
    Redundancy and back up management
    – ensuring redundancy for BI and Mediation are backed and that backup system is available and working.
  • Carry out system maintenance together with system administrators and database administrators to ensure Mediation and BI systems are functioning optimally e.g. disk space check/expansion, memory & CPU checks
    Generate on-demand reports for the business users &
  • Training of users

    Requirements for the job

  • A degree in Computer Science or Information Technology(2nd Class Upper)
  • At least 3 years’ experience in B.I. and Mediation

    Professional Knowledge

  • Proficient in Unix & Microsoft OS, Unix Scripting, programming and SQL
  • Industry work experience
  • Demonstrable ability to work with confidential information

    Professional Skills:

  • Commercial orientation and business acumen
  • Drive and Initiative
  • Customer focus
  • Ability to work well as a part of a team
  • Problem solving
  • Ability to work long hours to meet deadlines
  • Good interpersonal skills, innovative and creative
  • Ability to work without supervision

    How to Apply

  • Application should be sent by 7th September 2018, please provide an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees.
  • Apply through and ensure the job title is quoted on the subject field.
  • Only shortlisted candidates will be contacted.
  • Telkom Kenya is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to tribe, religion, gender, age or disability.

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