Telecom Industry Training Manager Jobs in Nairobi, Kenya

Telecom Industry Training Manager Jobs in Nairobi, Kenya

With a focus on quality, the manager is responsible for the Designing, Development, Implementation and Change Management of the training efforts.

Industry: Telecommunication

Location: Nairobi

Roles and Responsibilities

Evaluate needs of company and plan training programs designed to fill these gaps

Train new hires and existing staff on account specific modules and requirements , when applicable

Identifying performance gaps and ensures yearly calendar is provided and all contractual trainings for the accounts is conducted

Ensure individuals and support teams across the accounts are well equipped and updated with required knowledge on products, customer experience

Provide support to new agents during the nesting period by scheduling coaching sessions.

Develop, implement, and monitor training programs to drive sales performance and ensure effectiveness

Create a comprehensive testing and evaluation process that produces well prepared and knowledgeable agents

Conduct continuing education training on core sales process, ancillary products, and provider specific requirements

Provide logistical support, course development, delivery, evaluation, and process measurements of training workshops

Assist with the development of strategic training plans

Identify and assess future and current training needs based on business objectives and agent performance

Draw an overall or individualized training and development plan that addresses needs and expectations

Deploy a wide variety of training methods to promote trainee engagement, interaction, and success

Provide companies with classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.

Skills and Qualifications

Bachelor’s Degree- Business related course.

Minimum 5 years of work experience in the Telecommunication sector.

Project management experience is desirable

Experience in supporting, supervising and motivating professional staff

Successful track record in designing and executing successful training programs

Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc.)

Ability to interact with employees at all levels and work with a diverse group of people

Strong training and motivational skill-set
Customer Service, Emphasizing Excellence

Passionate about learning and excited about the prospect of leading by example.

How to Apply

To Apply: Applicants who meet the requirements stated above should send their applications and detailed CVs with a day – time telephone number to the email address: jobs1@hcsaffiliatesgroup.com with ‘Training Manager’ on the Subject line.

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