Tek Experts Software Support Engineer - Level 3 - Application Lifecycle Management (ALM) Jobs in Nigeria
Tek Experts Software Support Engineer - Level 3 - Application Lifecycle Management (ALM) Jobs in NigeriaJob DescriptionWe're growing rapidly. Would you like to join us?
Do you have strong troubleshooting skills?
Do you love delivering exceptional customer service?
Are you looking for a rapidly growing company to take your career to the next level?
Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.
We are hiring a Level 3 Software Support Engineer to support Micro Focus Application Lifecycle Management (ALM).
About the Role
In this role, you will be supporting customers who are having technical issues with their ALM software.
Application Lifecycle Management covers the entire application lifecycle of the software that goes from development to the final release and enables teams of all sizes to deliver high-quality apps with greater speed and agility.
What you’ll be doing
Follow best practice ticket management processes, ensuring tickets owned are handled and updated timely and every effort is made to make service levels
Present a positive, effective and flexible contribution to achieving team targets and objectives
Collaborate with other team members to provide high-quality support
Ensure constant self-development using day to day work, web-based training, and any other available tools
What You'll Need
Bachelor's degree or equivalent technical certifications
2-4 years’ experience in technical support
Experience with Windows/ Linux server operating systems is a must
Strong Knowledge of programming languages, networking, databases or UI’s
Experience in customer service is a must
Interest in or exposure to software development and support
General understanding of testing concepts and functional testing processes
Demonstrated excellence in teamwork, collaboration, and knowledge sharing
Customer-orientated, motivated to take charge of both customer engagement and problem
Fluent in English
What We Offer
A Career, not a job
Be part of something great
Opportunity to realise your full potential
Continuous personal and professional learning
Unleash your potential
How to Apply
For more information and job application details, see; Tek Experts Software Support Engineer - Level 3 - Application Lifecycle Management (ALM) Jobs in Nigeria
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