Tek Experts Software Support Engineer - Level 3 - Application Lifecycle Management (ALM) Jobs in Nigeria

Tek Experts Software Support Engineer - Level 3 - Application Lifecycle Management (ALM) Jobs in Nigeria

Job Description

  • We're growing rapidly. Would you like to join us?

  • Do you have strong troubleshooting skills?

  • Do you love delivering exceptional customer service?

  • Are you looking for a rapidly growing company to take your career to the next level?

  • Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.

  • We are hiring a Level 3 Software Support Engineer to support Micro Focus Application Lifecycle Management (ALM).

    About the Role

  • In this role, you will be supporting customers who are having technical issues with their ALM software.

  • Application Lifecycle Management covers the entire application lifecycle of the software that goes from development to the final release and enables teams of all sizes to deliver high-quality apps with greater speed and agility.

    What you’ll be doing

  • Follow best practice ticket management processes, ensuring tickets owned are handled and updated timely and every effort is made to make service levels

  • Present a positive, effective and flexible contribution to achieving team targets and objectives

  • Collaborate with other team members to provide high-quality support

  • Ensure constant self-development using day to day work, web-based training, and any other available tools

    What You'll Need

  • Bachelor's degree or equivalent technical certifications

  • 2-4 years’ experience in technical support

  • Experience with Windows/ Linux server operating systems is a must

  • Strong Knowledge of programming languages, networking, databases or UI’s

  • Experience in
    customer service is a must
    Interest in or exposure to software development and support

  • General understanding of testing concepts and functional testing processes

  • Demonstrated excellence in teamwork, collaboration, and knowledge sharing

  • Customer-orientated, motivated to take charge of both customer engagement and problem

  • Fluent in English

    What We Offer

  • A Career, not a job

  • Be part of something great

  • Opportunity to realise your full potential

  • Continuous personal and professional learning

  • Fast-track career

  • Global resources

  • Unleash your potential

  • Work-wide family

    How to Apply

    For more information and job application details, see; Tek Experts Software Support Engineer - Level 3 - Application Lifecycle Management (ALM) Jobs in Nigeria

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