Tek Experts Dynamics CRM TSE - French Jobs in Nigeria

Tek Experts Dynamics CRM TSE - French Jobs in Nigeria


Description

  • Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame?

  • Do you want to gain global experience and get extensive training on high-end software products and solutions?

  • Do you take pride in delivering great customer service?

  • Tek-Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations

  • Due to expansion we are looking to add to our team of software support engineers.

    Details

  • As a customer facing support engineer your role will be to provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction.

  • Working on the Dynamics team you will be supporting customers experiencing difficulties with their relationship management system.

  • Supported by our quality assurance team, domain experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver extraordinary customer service.

  • Act as the advanced technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management

  • Collaborate with domain experts (SME’s) and escalation managers when additional support is needed

  • Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all
    parties involved

  • Seeks supplemental training to improve performance and develop specialization.

    Requirements

  • 1-2 years experience in technical or customer support

  • French language proficiency

  • Strong researching, problem solving and troubleshooting skills

  • Adaptability to work independently and part of a team bringing in experts when needed

  • Excellent customer service skills

  • Passion for technology and learning

  • Some exposure with Microsoft technologies.

    How to Apply

    For more information and job application details, see; Tek Experts Dynamics CRM TSE - French Jobs in Nigeria

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