Teclab Management Services Customer Service Officer / Secretary Jobs in Nigeria

Teclab Management Services Customer Service Officer / Secretary Jobs in Nigeria


Job Description

  • Engage in large amounts of incoming phone calls responding to enquires and resolving complaints

  • Identify and assess customers’ needs to achieve satisfaction

  • Build sustainable relationships and trust with customer accounts through open and interactive communication

  • Provide accurate, valid and complete information by using the right methods/tools

  • Meet personal/customer service team sales targets and call handling quotas

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

  • Keep records of customer interactions, process customer accounts and file documents

  • Follow communication procedures, guidelines and policies

  • Take the extra mile to engage customers.

    Requirements

  • Candidates should possess a Bachelor's Degree, HND qualification with 2 - 3 years work experience.

    How to Apply

  • Interested and qualified candidates should send their CV to:

  • Recruitment@connectrail.net using the Job Title as the subject of the email.




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