Techsavanna Operational Excellence Manager Jobs in Nairobi, Kenya
Techsavanna Operational Excellence Manager Jobs in Nairobi, KenyaRole Description:
Reporting to the Senior Manager – Service Management & Operational Excellence, the position holder will be responsible for reporting on the performance of all the defined operational processes for Technology Departments and driving process compliance through engagements with the respective service owners.Work with managers to interpret data provided in reports; clarify data and respond to additional requests for information
Review current reports and present recommendations on alternative and/or incremental automated reports to improve visibility, efficiency, cost improvement, workflow management and communication
Develop new reports and modifying existing reports, both proactively and in response to client request; or to improve operational efficiencies
Create and maintain databases and management reports, interpreting data and identifying trends for managers
Improve measurement and visibility of Key Performance Indicators (KPI)
Provide daily/weekly/monthly operations performance metrics in a timely manner with data integrity
Have an overall passion for technology
Finding creative and innovative ways to solving problems
Candidate must be thorough and give attention to detail
Good business writing and presentation skills
Analytical thinking and the ability to break down the components but still be able to see the bigger picture.
Customer focused and the ability to build working relationships quickly.
Achievement driven and delivery focused while maintaining the required quality.
Contribute to team success by motivating others.
Candidate should demonstrate the ability to plan and manage a multitude of tasks.
Role Requirement and Experience
Degree in IT or Computer Science or Telecommunications or Technical Related Field;
With at least 3-5 years’ experience in IT or GSM related role
A working understanding of Data Analytics
Experience in Process Governance especially using ITIL Framework
Attention to details and analytical thinking
Excellent people management skills
Certifications – ITIL Foundation; ITIL Intermediate courses and Data Analytics; Software Development or Network related certifications
Ability and willingness to learn new technologies quickly
Excellent verbal and written communications skills with an ability to express complex technical concepts in business terms
Solid technical knowledge of varying databases, data analysis and data repository technologies
Strong technical knowledge and experience related to data integration and reporting
How to Apply
If you feel that you are up to the challenge and possess the necessary qualification and experience, please send your resume with your cell phone contact indicating your experience and why you are the most suitable candidate for the role, clearly quoting the job title and job reference to the address below.
Send us your applications to firstname.lastname@example.org by 15th August 2019
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