Techsavanna Kenya - Desktop End User Support - Jobs in Kenya
Techsavanna Kenya - Desktop End User Support - Jobs in KenyaJob Title: Desktop End User Support
Senior Manager – IT Service Centre
Administration and configuration of IT client hardware, software & IP telephony.
Quality resolution of request fulfillment as per SLA
Disaster Recovery and security of client desktop environment through the use of relevant tools.
Involvement in Projects implementation on the desktop end as required.
Documentation of work instructions for the repository and desktop Policy implementation to enhance simplicity and speed
Maintain up-to-date and accurate inventory information on the organization’s IT Support assets for each support location.
Improve User support delivery and liaise with other sections / departments in the delivery of support services as well as maintain good working relations between the team and all stakeholders
Automation Innovativeness for desktop support services through use of Machine learning and software development is a great value add to ensure realization of Safaricom Digitization agenda through trying new things, taking risks & embracing failure
Inclusion – be respectful, friendly and include others in decision making while maintain good customer service.
Role Requirement and Experience
University Degree or HND in any IT related field.
Microsoft certification: MCSA, MCP
CISCO – CCNA
At least two years’ experience in desktop support
Ability to work under pressure
Good written and oral communications skills
Good report writing skills
Excellent technical troubleshooting skills
How to Apply
Interested and qualified candidates should apply online by 31st March 2019
If you feel that you are up to the challenge and possess the necessary qualification and experience, please send your resume with your cell phone contact indicating your experience and why you are the most suitable candidate for the role, clearly quoting the job title and job reference to
For more information and job application details, see; Techsavanna Kenya - Desktop End User Support - Jobs in Kenya
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