Tala Business Analyst, Customer Experience Jobs in Kenya

Tala Business Analyst, Customer Experience Jobs in Kenya

We are looking for a highly motivated business analyst to join our fast-growing fintech company in Kenya.

This role will be driving insights and data analysis across all customer experience business functions and processes.

If you're passionate about bringing innovative products to consumers, thrive between analytical and creative projects, and embrace a fast-paced & dynamic environment, we’re excited to meet you!


  • Conduct data analysis on trends and behavior within Customer Experience team.
  • Research frameworks, solutions, and methodologies to address key problems
    Perform data-driven analytical frameworks to identify, prioritise, structure, and solve critical problems across business processes
    Assess potential risks, solutions, tactics and strategic plans to assist CX Management Team in making decisions.
  • Concurrently deliver on portions of multiple strategy projects in a fast-paced, intense, results-oriented environment.
  • Support CX leadership team on long range planning projects and ad hoc requests
    Help manage vendor related matters such as costs analysis, billing and reconciliations.
  • Manages Automation and Optimisation of reports, insights and data collection.

    Skills & Experience:
  • 3+ management consulting experience / reports & insights related roles
    statistical analysis and problem-solving skills.
  • Excellent presentation/communication skills both written and verbal
  • Must be able to juggle many different activities and prfioritize accordingly

    Preferred Skills & Experience:
  • Proficient with Google Spreadsheets, Excel, Macro & VBA (Knowledge and/or Experience with SQL is highly advantageous)
  • Familiarity with Looker, or a similar Data Visualisation tool is an advantage
    Has experience handling large data volumes (a must)
  • Experience working with automation and data/reports management
  • Experience working with Financial, Telecommunications, Technology and Data related company is preferred.

    How to Apply
  • Interested and qualified candidates should apply online by 30th August 2019
  • For more information and job application details, see; Tala Business Analyst, Customer Experience Jobs in Kenya

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