Taam Cab Customer Service Agents Jobs in Ethiopia

Taam Cab Customer Service Agents Jobs in Ethiopia


Job Id: 205704

Category: Customer Service
Location:
Career Level: Mid Level ( 2+ - 5 years experience)
Salary: To be discussed depending on qualification

Job Description

Company Summary
Catch is a new entrant into the ride hailing application market in Ethiopia that aims to provide superior services to riders and higher earnings for drivers through new innovations.

The company has Ethiopian owners, and is seeking to access local talent and ideas in order to improve the business. Catch believes that the best ideas to improve the transportation market in Ethiopia will come from Ethiopians, and is currently seeking to hire a core team in Addis Ababa to operate and expand its business.

Eventually, Catch will seek to grow its business into the entire East African region and offer new products such as discounted shuttle services, mobile bus ticket purchasing, and delivery of consumer goods.

Job Overview

A customer service agent will be responsible for developing a positive relationship with clients of Catch and also providing all the information requested by the clients.

The customer service agent is also expected to have or acquire sufficient knowledge about the application and the system so that he/she will be able to provide full assistance to clients when requested.

A customer service agent needs to be vibrant, communicative, persuasive and highly motivated to grow with Catch

Core Responsibilities and Duties

  • Responding to client inquiries promptly, handle complaints and giving them full information about the service
  • Communicate with clients mainly through phone calls and maintaining a
    positive, empathetic and professional attitude toward drivers and clients at all times
  • Keeping records of clients’ interactions, transactions, comments and complaints
  • Attend to walk in clients and provide the assistance they need and scheduling them for trainings if they need a detailed training
  • Coordinate training sessions and inviting the drivers to the training venue
  • Assist in the acquisition of new drivers and registering them on the application, also in collecting the necessary documentation from them and store in an organized manner
  • Working as a team to help build the name and brand of Catch.
  • Is willing to work on different hours / shifts
  • Schedule rides for customers
  • Handle any complaints in a cheerful and productive manner
  • Work with the Customer Service Team Leader to develop call center scripts and improve customer satisfaction

    Job Requirements

    Qualifications

  • A diploma or higher education is desired
  • 3 plus years of experience in customer service, sales, call center agent or related fields
  • Good communication and people skills
  • Basic computer skills and quickly adopts to new technology
  • Ability to handle complaints and stay calm when customers are upset and stressed
  • Solid references from previous employers
  • High attention to detail and accuracy
  • Fluency in English and Amharic required
  • Fluency in other Ethiopian languages such as Oromo or Tigrinya a plus
  • Ethiopian citizenship or immigration status enabling work in Ethiopia
  • Willingness to be based in Addis Ababa

    Number of people required: Seven /7/

    How to Apply

    To apply please send a resume to wondwossen@taamcab.com or reach out on +251 913266990

    Taam Cab Customer Service Agents Jobs in Ethiopia

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